Xtra Broadband + World of warcraft :(

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Walla

2 posts

Wannabe Geek

#13689 23-May-2007 21:25

Hey guys, im new to these forums so not sure if this is the right place to post this or not :P

Anyway, I have been playing world of warcraft now for about 2 years on xtra broadbrand, running fine. But until the last 2 months, i have been getting insanely high latency.

In the morning it is fine, running at around 300 ms, but come 2pm BAM, its jumps up to 800-1200 ms constantly till about 11 pm at night. With frequentlag spikes, making wow almost impossible to play. For those of u that play wow, pvp'ing with a rogue is almost impossible with tht kind of lag : /

I emailed xtra about this, they got me to do a couple of test, and 4 emails later they said it was out of thier control, they pretty much said its not thier problem.

Now im on the Xtra explorer plan, 5g limit, and my mate who i play on the same server with is on Go-Large, but isnt having any problems what so ever. Ive tried many different servers, but alas the same result. The lag just wont leave me alone!

This is making me go insane! Any suggestions or help would be greatly appreciated :D

pookiehalo

2 posts

Wannabe Geek

#72037 24-May-2007 09:55

Hi,

My partner and I both play WoW and are using Xtra's Go Large plan. You are right. Over the last 2 months the latency when playing has gone from 300-400ms to a varying range from 600-1700ms.

Are you using Teamspeak/Ventrilo/Skype at the same time as playing? You will see your latency rise if you are using these.

If it's really bad and you are using TS or similar try playing without voice and see what happens.

I'm sorry I can't help more..

Hayley

Walla

2 posts

Wannabe Geek

#72119 24-May-2007 18:28

Are you using Teamspeak/Ventrilo/Skype at the same time as playing? You will see your latency rise if you are using these.

I occasionally use vent, but not very often. When im not using vent the ping is still insanley high.

Ive also tried using a different router, but that didnt make any difference. :(

pookiehalo

2 posts

Wannabe Geek

#72163 25-May-2007 09:15

Another thing you could check is if you are on a WoW server that has a high population. Latency will be higher on servers with lots of people.

Maybe try creating a character on another server with low population and see if you latency drops? If it does when the next round of character transfers comes up maybe a move could at least minimise the problems you seem to be having.

Like I said though I get high latency on games using Xtra, there may be nothing you can do.

PIERCD

58 posts

Master Geek

#72164 25-May-2007 09:25

I was on the Go Large plan to start with, and the latency was insane in wow 1K minimum bursting up to 6K, I then changed to a 15GB pro plan and all was good (400-600ms)

But recently - last three weeks or so I have noticed some real bad latency too, 600-1600ms pings, but about 2am in the morning (when my server is starting to fill up) the ping actually goes down, so I suspect it is congestion on xtra's network.

I have tried other population servers, and results are the same, latency gets bad during peak NZ times, not peak server times.

Strangely I am not affected by this problem at work, and we are on a 10gb pro plan.

marlowe

1 post

Wannabe Geek

#73067 31-May-2007 16:53

Hi I'm having the same problem, I'm on xtras 10gb plan, heres the post I made on the WoW technical support forum:

Ok I'll start by saying what happens with my latency.

I log on and it'll either be at what it should be (~350 - 400) I live in new zealand by the way, or it'll be really high like 3000. Then I will go and do whatever I'm doing, farm or pvp or whatever, and my latency will either still be ~350 - 400 or it will have slowly gone down from 3000 to normal and it is really nice to play with this kind of latency. Then after a few minutes of playing it will slowly rise up to 550 - 600 and higher, and it will hover around there, now with that latency it is annoying to pve with and impossible to pvp with. Then after a little while longer it will go up to 700 - 800 and higher and won't go down again, making it impossible to pve or pvp efficiently.

I've searched the internet for clues as to what the problem is, I've set my router and network cards MTU/MRU to 1492, I've taken my computer to friends houses who have the same ISP to test it and my latency there has stayed at ~350 - 400. I've gotten a friend to bring their router over and swapped it in place of my one to test it and my latency goes high and unplayable still at my house. I've posted tracerts here that no one can help me with.

I've talked to my ISP about it and sent tracerts to them in email they say theres nothing they can do about it and nothing wrong with my line. I'm really at my wits end and don't know if I can play WoW like this anymore. I need someone who can figure it out. The people I talked to at my ISP on the phone just keep referring me to others because they can't fix it. The weird thing is I can browse websites fine but my WoW ping is out of control.

I'm going to post tracerts here again, and I know about the packet loss on hop 3, my ISP said it's out of their hands but the address of the packet loss I looked it up and it's from my ISP. Please someone help me I'm sick of this.

tracert 1:

Q u o t e:

Tracing route to us.logon.worldofwarcraft.com [12.129.224.111]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms mygateway1.ar7 [10.1.1.1]

2 71 ms 64 ms 73 ms 219-89-160-1.jetstart.xtra.co.nz [219.89.160.1]

3 * * 150 ms MDR-IP03e-2-1-0.akbr3.global-gateway.net.nz [202.50.236.110]

4 73 ms 80 ms 78 ms ge-1-3-0-42.akbr3.global-gateway.net.nz [202.50.236.109]

5 73 ms 72 ms 71 ms 202.50.232.166

6 196 ms 212 ms 191 ms so0-1-1.labr5.global-gateway.net.nz [203.96.120.78]

7 203 ms 253 ms 200 ms ge-3-0-0.labr4.global-gateway.net.nz [202.50.232.178]

8 234 ms 227 ms 222 ms sl-st20-la-6-2.sprintlink.net [144.232.154.209]

9 239 ms 227 ms 226 ms sl-bb21-ana-4-0.sprintlink.net [144.232.8.95]

10 230 ms 232 ms 238 ms sl-crs2-ana-0-0-0-0.sprintlink.net [144.232.1.61]

11 244 ms 234 ms 235 ms sl-crs2-ana-0-8-0-0.sprintlink.net [144.232.1.72]

12 238 ms 227 ms 230 ms ggr3-p330.la2ca.ip.att.net [192.205.33.189]

13 235 ms 238 ms 238 ms 12.127.3.218

14 271 ms 242 ms 239 ms 12.127.3.185

15 263 ms 266 ms 305 ms 12.122.255.74

16 284 ms 289 ms 269 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23

tracert 2:

Q u o t e:

Tracing route to us.logon.worldofwarcraft.com [12.129.232.115]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway1.ar7 [10.1.1.1]

2 67 ms 65 ms 67 ms 219-89-160-1.jetstart.xtra.co.nz [219.89.160.1]

3 * * * Request timed out.

4 75 ms 76 ms 74 ms 202.50.232.205

5 77 ms 76 ms 80 ms so1-2-0.tkbr9.global-gateway.net.nz [203.96.120.74]

6 205 ms 199 ms 202 ms so-1-1-2.labr5.global-gateway.net.nz [202.50.232.234]

7 207 ms 205 ms 201 ms ge-3-0-0.labr4.global-gateway.net.nz [202.50.232.178]

8 238 ms 233 ms 236 ms sl-st20-la-6-2.sprintlink.net [144.232.154.209]

9 232 ms 226 ms 227 ms sl-bb20-ana-5-0-0.sprintlink.net [144.232.20.205]

10 243 ms 231 ms 234 ms sl-bb24-ana-13-0.sprintlink.net [144.232.1.138]

11 238 ms 234 ms 236 ms sl-bb25-ana-15-0.sprintlink.net [144.232.1.182]

12 240 ms 238 ms 235 ms ggr3-p330.la2ca.ip.att.net [192.205.33.189]

13 248 ms 236 ms 236 ms 12.127.3.218

14 238 ms 238 ms 235 ms 12.127.3.185

15 325 ms 319 ms 307 ms 12.122.255.74

16 267 ms 267 ms 263 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246]

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * *