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Forums › New Zealand Broadband › Utorrent set up, now not able to download


15 posts

Geek


Topic # 13737 26-May-2007 19:53
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Hi,

apologies for the first post being a query, I promise to add something constructive as soon as I can...

I am on a Telstraclear cable connection, no router, straight through to Motorola Surfboard modem.  Only firewall is Windows.

I set up UTorrent on my PC the other night, all went well, left it downloading and went to bed.

Next morning torrents had frozen on downloading, and I was unable to browse/ping gateway etc.  However traffic was still showing as uploading.

Checked that the connection was working by plugging in my laptop, which is performing as normal.

Uninstalled Utorrent, cleared and reentered my IP and rebooted my machine but no joy, which makes me think I have downloaded something evil along with the torrents.

Has anyone else had this issue?  I saw in other threads that Utorrent was not working due to ISPs blocking, could this be related?  I'm not looking forward to reformatting everything but thats about all I can think of...

Cheers in advance, any advise gratefully received and I'll try to bring something to the party soon...

A

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15 posts

Geek


Reply # 72378 27-May-2007 12:46
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Just to add, on the network connection activity page it shows packets going out but not one coming down. 

On the TCP/IP settings I cleared out my Telstraclear IP and clicked assign automatically.  Now I couldn;t get out to the net but it did show packets being received and I could ping the automatically assigned DNS server. 

I'm thinking there must be some kind of conflict in the profile?  But have checked and rebooted with no joy.

Is it possible that I have altered the settings on upload/download limits within windows?  Any way to check?

Cheers again,

A

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  Reply # 72379 27-May-2007 13:09
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Try disabling your windows firewall and see if it still works.

Also, you can try it on your laptop, and see how that goes.

Try a different torrent client, like bitcommet and Azureus. Also check number of seeds and peers, and how many of them are actually connected to you at any one time.

Some torrent sites also base your downloads on a share ratio, so if your ratio is below a certain amount, it will let you upload, but not download until you reach a certain level again.

 
 
 
 




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Geek


Reply # 72380 27-May-2007 13:20
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Cheers for the speedy reply.

I've switched off the windows firewall, deleted UTorrent, cleared the ARP cache, rebooted the PC and modem and still no joy getting out to the net.  Packets are being sent according to the activity page but not a single packet has come in? 

My laptop is a work one so can't download onto it, but it is working fine on the net with no issues.

I'm sure I have deleted UTorrent successfully, but could it have changed a setting throttling downloads?  I did do some tweeking to increase the speed of downloads/uploads using this guide which got things flying along, but perhaps led me to make some changes I shouldn't have...
http://www.bootstrike.com/Articles/BitTorrentGuide/index.htm l#port_forward

Oh and just checked my usage logs, I went through nearly 8Gb (pretty equal up and down) the night it was working... I'm on a 1Gb plan...

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  Reply # 72381 27-May-2007 13:31
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Check your gateway, subnet and IP adress ettings. Aswell as your DNS settings, are all of these the same as what telstra provided you?

Also, can you ping any url's?

ie google.co.nz geekzone.co.nz etc.

And does this just happen in IE? have you tried it in Firefox?

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  Reply # 72382 27-May-2007 13:37
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Try http://www.portforward.com, make sure the correct port has been forwarded to your PC.




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Geek


  Reply # 72386 27-May-2007 13:53
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Using Firefox, have tried IE but no joy.

Checked Ipconfig is correct, and run the Windows Network diagnostics tool as well as just tried to ping but unable to get the gateway or anything outside.

This laptop has the same IPs and is working fine, and have had someone else watch me type them in just to sanity check.

It seems strange that there are absolutely no packets coming in but packets going out.  If I click assign the IP address automatically I don't get out to the web but I can at least see some packets coming in, and can ping the assigned gateway.

The only thing I can think of is that by setting up uTorrent I have changed a setting which allocates bandwidth for upload and download, and this has been altered to max out in upload, but then I'm not a real tech so I could be completely wrong...

Is this something that can be altered/checked to see if it has altered?

Oh, and kind of on topic, had a good guy on the phone from Telstraclear helpdesk last night, it was clear that the issue was on my desktop rather then anything with the connection but he did try and give me some ideas of things to check and try so thumbs up to them...

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  Reply # 72389 27-May-2007 14:04
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I have not heard of uTorrent doing anything to system files.

For safety's sake do a complete spyware/adware scan and virus scan, and see what it picks up.



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  Reply # 72392 27-May-2007 14:23
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Cheers for the tips Ross/Brad,

I've done a AV scan but nothing shows up..

Just to recap:

Connection is via Telstraclear cable with surfboard modem (no router)

Have confirmed TCP/IP details correct

Issue:
Connection shows packets being sent
Connection shows no packets being received.
Cannot ping gateway or browse internet

Have tried:
Rebooting modem/PC
clearing ARP cache
Windows system reset to time before UTorrent installed
Switching off windows firewall
ran virus checker, clear.
Uninstalled UTorrent

What I did to the PC:
Set up UTorrent, then followed this guide to get it working faster: http://www.bootstrike.com/Articles/BitTorrentGuide/index.html#port_forward


It's a real mystery, if anyone else has any ideas I'd gladly try them, otherwise I'll have to reformat and start again...
Cheers,

A

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  Reply # 72393 27-May-2007 14:29
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Where are you based?

If you are in the Wellington, Trentham area, then the issue may be the node you are connected to.

Have a look here the W31 is trentham based according to sbiddle.



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  Reply # 72398 27-May-2007 16:11
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I'm in newtown so don't think I'm on that node, plus the connection works fine on my laptop so I'm pretty positive its an issue on the PC itself, just can't seem to find it and don't know how it got there (although I'm guessing it was caused by something to do with UTorrent as thats what I had running when the issue occurred)

Cheers,

A



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Geek


  Reply # 72435 27-May-2007 22:21
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Update:

I;ve had the following advise from a UTorrent board but am wary about following it through, any thoughts as to how much use this would be?
"try reinstalling your network card drivers, uninstall from device manager and install the latest driver from the NIC's site"

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  Reply # 72438 27-May-2007 23:18
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It will be fine, download the drivers now. As well as back-up the drivers you have now.

Then install the drivers they recommend, and see how it goes.



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  Reply # 72451 28-May-2007 08:03
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I'm going to give it a go, but would be interested to hear if anyone else has had similar issues with torrents or if this was just coincidence..

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  Reply # 72503 28-May-2007 12:04
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Try this before you do the above.

Download and run winsock-xp repair. http://www.snapfiles.com/get/winsockxpfix.html Its a VERY useful program, i have used it multiple times in the past to fix problems like yours. That and a decent registry cleaner, i thourghly recommend regvac http://www.regvac.com. This will often fix internet related problems as well. I will be surprised if those programs dont fix your problem!
Obviously you are going to have to burn them to cd or use a usb drive to get it to the problematic computer :-)
Jason



15 posts

Geek


  Reply # 72507 28-May-2007 12:17
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Thanks for the advise, I'm wary of running unknown software however I'll certainly take a look at these.

Can I ask why you are certain they'll fix the problem, have you experienced something similar?

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