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Wannabe Geek


# 137920 13-Dec-2013 12:57
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Hi

I recently moved into a new rental and ordered internet and a home phone line. If I plug the phone into any of 3 phone jacks in the place, I get no dial-tone. However, the internet works fine when I plug in a vodafone modem. If I plug the phone into the modem, I then get a dial tone, but can't make or receive calls (I get no such number sound). If I call my new landline number with a cell, it rings normally (for the cell) even though I might have the home phone off the hook or not even plugged in. Can anyone make any sense of this? I called Vodafone, and they were stumped too, as everything looked ok on their end. The phone itself seems to be ok, as I it gets dial tone on the modem. The only other thing I can think of is that the house has an alarm which I've noticed has a dialer. It's off, but could that be the problem?

Best wishes

Peter

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104 posts

Master Geek

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  # 951642 13-Dec-2013 14:09
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The checks they run are there end are no good as many times the companies i work with have had Vodafone (or Telecom) tell them that it all looks fine on there end but when I go on site to check it the line is not working at the de-mark (where the line comes into the building) and it is a issue with the telco. Sounds like they have patched the data all the way to your place but they have not got the voice side of it right. The reason you can ring it will be probably because it will be working at one of there exchange boxes somewhere.

Alarms usually only take the phone line when they need to dial out so that should not be causing the issue. No harm in turning the alarm on to see if it makes any difference though just as a check.




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