loosing connection

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Forums › New Zealand Broadband › loosing connection

tf3010

1 post

Wannabe Geek

#13848 31-May-2007 21:18

Hi
I have tried to install a DLINK 604T at a friends house. It will not connect or stay connected to the xtra broadband service. The adsl light keeps dropping and looks like its trying to reconnect (repeatedly). They currently have a DLINK 302 in place and it seems to work fine with xtra.

I took the 604T to my place and it works fine, connects to xtra and stays up, no problems.

Does anyone have any suggestions what to look for at friends house? Could it be the phone line? Is the 302 more tolerant than the 604T.
cheers

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#73085 31-May-2007 21:32

1st you should ring the xtra helpdesk, they are really quite good, they can check while you are online to see if the modem is connecting to the exhange and the xtra network, then they can check your user name and password. Logon to the modem itself 10.1.1.1 user admin password admin, check to see they status/adsl, if the modem is connecting to the exhange ( will also show you the exhange connect speed and noise level. then check status/device info and see if connected, if the tab shows connect try your user name and password. remember the ip address is dynamic, if you are using a fixed ip no one should be logged on with the same userid & fixed ip address as you. But last as well as first call xtra 0800 call xtra 0800 225598

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