freitasm: What's the issue?

a) You can't access the Woosh DNS
b) Woosh DNS has wrong information
c) You host a website and DNS entries need to be updated?

quandum:

freitasm: What's the issue?

a) You can't access the Woosh DNS
b) Woosh DNS has wrong information
c) You host a website and DNS entries need to be updated?

Hi MF & all,

Woosh has allowed the domain name to expire, therefore external DNS has failed.
They won't renew the domain until Monday, as apparently there are no network engineers on call....

mattwnz:

quandum:

freitasm: What's the issue?

a) You can't access the Woosh DNS
b) Woosh DNS has wrong information
c) You host a website and DNS entries need to be updated?

Hi MF & all,

Woosh has allowed the domain name to expire, therefore external DNS has failed.
They won't renew the domain until Monday, as apparently there are no network engineers on call....

I would suggest asking for the UDAI urgently and get the domain transferred to another provider so you can renew it. Even if you have to pay for an after hours tech, as the loss of productivity is likely to be a lot higher on cost isn't it? It is a very simple process to generate a UDAI. Many domain and hosting providers now provide 7 day support, so that maybe better for business users than one that only operates mon to friday, which isn't really business hours these days.
Don't they have a control panel where you can log in and renew it anyway? If not find a provider that does, it can save a lot of hassle if you have full access to your domain name and is a must these days.

PS, Normally the domain owner is responsible for the domain expiring and making sure it is renewed. Not unless you have an agreement that they will always renew it for you, and will then bill you, which if that is that case you really need to escalate it to their management to find out what has happened.

michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.

michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.

TimA:

michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.

Grab the UDAI and go to GoDaddy, Cant go wrong there.

mattwnz:

TimA:

michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.

Grab the UDAI and go to GoDaddy, Cant go wrong there.

They are very expensive for nz domains last time I checked and they don't have an nz presence. Also they try to hard sell you other things when you are in the checkout which I hate. . Most  providers will email you many reminders when it is due to expire to expire and some may even phone you. So go with a nz based one. Cheapest also isn't always best, based on my own expedites, the customer support can suck, and be restricted to mon to Friday.

sonyxperiageek:

mattwnz:

TimA:

michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.

Grab the UDAI and go to GoDaddy, Cant go wrong there.

They are very expensive for nz domains last time I checked and they don't have an nz presence. Also they try to hard sell you other things when you are in the checkout which I hate. . Most  providers will email you many reminders when it is due to expire to expire and some may even phone you. So go with a nz based one. Cheapest also isn't always best, based on my own expedites, the customer support can suck, and be restricted to mon to Friday.

They are about $20 a pop last time I checked (which was last week), and you'll only need to go to the checkout once.

mattwnz:

sonyxperiageek:

mattwnz:

TimA:

michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.

Grab the UDAI and go to GoDaddy, Cant go wrong there.

They are very expensive for nz domains last time I checked and they don't have an nz presence. Also they try to hard sell you other things when you are in the checkout which I hate. . Most  providers will email you many reminders when it is due to expire to expire and some may even phone you. So go with a nz based one. Cheapest also isn't always best, based on my own expedites, the customer support can suck, and be restricted to mon to Friday.

They are about $20 a pop last time I checked (which was last week), and you'll only need to go to the checkout once.

There normal price is 75 exc gst for nz domains. They maybe running a promo at the moment for 20, but that will end at some stage and when you next come to renew it you will be paying 75. I renewed some domains yesterday, and had to go through multiple screens of them trying to sell me other services and domains. They are ok for .COMs but their regular prices have gone up quite a bit over the last few years unless you have a promo code. 

charsleysa: 

When did you last check? 2007? It's been $20 for quite a long time, and the little $75 figure they show you crossed out is just marketing ploy.
If you don't require latency sensitive services then Godaddy would be first choice for low price domains and other services.
Otherwise I would go for a company that has NZ based servers if you're after really low latency.

mattwnz:

charsleysa: 

When did you last check? 2007? It's been $20 for quite a long time, and the little $75 figure they show you crossed out is just marketing ploy.
If you don't require latency sensitive services then Godaddy would be first choice for low price domains and other services.
Otherwise I would go for a company that has NZ based servers if you're after really low latency.

No 2014, and it is shown clearly on their pricing page , as $59.49 US, which equates to $75 NZ.
I believe crossing out a normal price like that , if it isn't the normal price, is potentially misleading isn't it, if they are never actually ever selling it at that price? I know that that sort of marketing isn't allowed in NZ if it was never actually sold at the crossed out price, as they would have to sell for $75 for a reasonable period of time during the year, in order to show it was a true discount.  So from what I can see, the $75 price would have to be the normal price, and the $20 price would be a promo price, which it correctly appears to be. Perhaps the crossed out price is what they charge for future renewals, as the renewal pricing for .nz domains is $US 59.49 according to their websites pricing page.

I have just tried the godaddy website and tested registering a .nz domai, and it has tried to charge me the $US59.49 fee for registering a .NZ domain, and an extra $10 if I want my business information sheided, which I didn't think was allowed with .nz domains, as I thought that all had to be public. It also doesn't appear that they let you register for longer than 1 year at a time with .nz domains. So that pricing is correct, and maybe they are gonly giving the $20 price in some circumstances, or if you get to the website via a certain link. Otherwise they have dual pricing for different people.

Also the other thing to check with some providers if what fees they charge if your domain expires. I know of one that charges $150 to renew a cancelled domain. Also some will charge extra for DNS services, which can make them a lot more than a provider that bundles it with the domain.