The new XTRA help line

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bitserf

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#13874 2-Jun-2007 09:04

I don't know if anyone has noticed the removal of the menu and replacement by some voice recognition software.

Tip: After wasting 5 minutes every time until it put me through to a human operator (I have an accent), I discovered that profanity gets you to a human operator real fast :D

Not exactly how I roll, but it gets real old when you say "xtra broadband DNS slow" or "xtra broadband continual high latency" and she goes into some loop advising you to check your connection, reboot your router, the usual runaround :)

cokemaster

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#73208 2-Jun-2007 09:20

People seem to have had mixed success with 'ASK'. Some more complex phrases are not picked up that easily (my experience has been with mobile broadband phrases). Other things are picked up quite quickly like faults on landline or moving landlines.

I think one of the reasons why it runs through the steps of restarting the router is because that is one of the common issues with broadband tech calls (particularly with some dlinks), where restarting does actually solve a few things, however for the more tech aware people that may be a bit of an annoyance because thats one of the first things we do before calling them :)

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paradoxsm

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#73246 2-Jun-2007 15:50

It's a useless system, all those voice systems are just pains in the #$%#

No longer can you "key ahead" your selection, You have to sit there until the message about *333 finishes. then you say something which it almost alwsys gets wrong. if you speak in a fake American accent it does actually work quite well.

And if you are in a busy place and get background noise, Forget it. it will think you are saying all sorts off stuff.

IF you blow in the microphone 2 times she "trys it a different way" where you can just press the keypad numbers. Phew!

Clears is better, but not by much.