Looking for some assistance to diagnose my VDSL connection problem

Forums › New Zealand Broadband › Looking for some assistance to diagnose my VDSL connection problem

nzkc

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Ultimate Geek
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# 139507 11-Feb-2014 15:29

Went to bed Saturday night Internet working. Woke up Sunday morning Internet not working. Internet is VDSL supplied by Snap. Master filter installed, wiring in the house is Cat 5e.

So on Sunday morning, the Power/DSL light on my Fritz!box 7390 is constantly flashing. Did some basic diagnosis (reboot etc) before logging the fault with Snap. They've been about as helpful as you could except (not great, but not awful either). Was asked to test the Fritz!box at a friends house, which we have duly done and confirmed that is working (the Power/DSL light goes steady to denote a DSL connection). This clearly confirms the Fritz!box is "ok". Next step is for Chorus to come out with a possible $270 expense at my cost (yay me!).

So here I am; asking if anyone in the Geekzone community would be interested in earning a box of beer (or equivalent) to confirm that the problem is not my internal wiring. Any suggestions you might have that I can do to test the wiring before the Chorus guy/gal is dispatched?

Location would be Stanmore Bay Auckland (if anyone is super keen for that box of beer)

Ta in advance.

freitasm

BDFL - Memuneh
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# 984201 11-Feb-2014 15:33

I will paste below the text PeterReader (our robot) sometimes replies to posts... Follow this to provide more information:

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

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bales

106 posts

Master Geek
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# 984220 11-Feb-2014 15:48

do you have a home hub or an isolation point so you can test

nzkc

618 posts

Ultimate Geek
+1 received by user: 173

# 984223 11-Feb-2014 15:49

Its all briefly covered above. But for the process of clarity....

- you have reset your modem and router
Yes

- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
No because I have no internet connection at all

- your tests are always done on an ethernet connection to the router - do not use wireless for testing
See above

- you read this topic and follow the instructions there.
I did

- Your ISP and plan
Snap VDSL Broadband and Calling @ Home

- Type of connection (ADSL, ADSL2, VDSL)
VDSL

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Not applicable as it cannot get a DSL connection. Though it used to (afraid I cannot remember the attenuation, noise margin etc, however it would sync at 30/10)

- Your general location (or street)
Stanmore Bay.

- If you are rural or urban
Urban

- If you know your connection is to an exchange, cabinet or conklin
Cabinet

- If your connection is to a ULL or wholesale service
Wholesale (through Chorus)

- If you have done an isolation test as per the link above
Not applicable as its a VDSL connection so is in isolation already (no?). I could disconnect the phone, but I know what the outcome will be :)

xpd

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# 984225 11-Feb-2014 15:50

Im not a wiring type, but happy to have a look in person at your router etc if you want - Im in Stanmore Bay as well.

Drop me a PM if you want that 2nd set of eyes.

XPD / Gavin / DemiseNZ

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nzkc

618 posts

Ultimate Geek
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# 984231 11-Feb-2014 15:57

bales: do you have a home hub or an isolation point so you can test

Not sure what you mean. Got a separate jack point for the VDSL that the modem plugs directly into.

nzkc

618 posts

Ultimate Geek
+1 received by user: 173

# 984667 11-Feb-2014 23:40

Turns out Chorus "reset and rebuilt" the port today and magically everything is working again.