Line repair (not internal)

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Yabanize

2350 posts

Uber Geek

#141365 10-Mar-2014 18:56

Hi,

In 2004 we moved our home phone from Telecom to TelstraClear cable. We also got their TV service, According to my dad one of the reasons we did this was that apparently our Telecom (chorus) line was broken/damaged or had water in it or something. buzzing, not the best call quality or something like that..

A few years later we also got TelstraClear cable internet (now vodafone ofcourse)

The internal house wiring is fine, (as the vodafone line is connected to it) they used the existing jack points etc

So it must be somewhere between the Demarcation point and the street. Ive been told chorus will fix it if its on your property and if not its $150 and that doesnt include if they have to dig up your driveway? but im not sure if this would be considered our property or not

Our driveway is shared between us and our neighbours, and there is one of these on our driveway which I assumed our line mustve been connected to

What do you people think? We want to know if we were move providers (bigpipe and orcon unlimited look very tempting when vodafone offers 150gb costing more than this) if it would be okay if this line was reconnected

overkill

222 posts

Master Geek

#1002286 10-Mar-2014 19:12

If it is proved into the 049 (underground service lead), they MAY fix it at no cost to you as it will hopefully be referred to the jointers for repair. I say MAY fix it, there is no guarantee as with any new connection it is up to the landowner to provide the service lead or trench for new service lead, and if there is no service lead or an existing lead is not up to Chorus minimum requirements ie: faulty, old 501, internal wiring used etc.... they will ask you to provide an open trench for a new service lead, this will of course be at your cost. If a jointer ends up visiting the site and the fault is proved into the 049 between the POE (point of entry) and DP (the grey Distribution Point) and needs the concrete cut up, then you will definitely be informed of any prices before proceeding further.

The downside to coming back from Vodafones network to a new service provider using the Chorus network is everything now has to be up to the standard of Chorus today, not what has been previously connected years ago.

"Setting the Standard in Quality and Commitment"

overkill

222 posts

Master Geek

#1002287 10-Mar-2014 19:14

Just to add, if it is in the 049, 95% of faults in the lead are found at the base of the DP, so you may be lucky that they can just dig down and repair without too much disruption.

"Setting the Standard in Quality and Commitment"

Chorusnz

430 posts

Ultimate Geek

Trusted

Chorus

#1002290 10-Mar-2014 19:20

If you are sure that the problem was in the lead-in cable:

You own the lead-in cable that runs from the grey pillar into your house. If it is faulty then you pay to fix/replace it.
If the lead-in cable is buried in a duct, and can be used as a draw-wire to pull a replacement through then that is what the tech will prefer to do rather than digging a new trench.

If a new trench needs to be dug, you can do that yourself to save money and the Chorus tech can come and drop the duct & cable in the trench once you have it open.

It might simply have been a loose connection or a faulty cable pair, in which case there is a spare in the cable that can now be used.

Or maybe the problem was somewhere further up the cable in the street and has been fixed in the intervening years.

It is impossible to say for sure. If you get a line installed and it needs to be repaired then you will know.
^GL

Yabanize

2350 posts

Uber Geek

#1002291 10-Mar-2014 19:20

Yeah, I was just looking again now. the vodafone plans dont look too bad actually. I believe Ultra fast 50 500gb + Home phone is $109 this month I believe. Which is rather nice. But if theyre gonna offer 500gb they may as well make it unlimited!

But WHY is ultra fast 50 50mb/s Down and 2 up. VDSL and FIBRE is 10 up

Yabanize

2350 posts

Uber Geek

#1002297 10-Mar-2014 19:33

Chorusnz: If you are sure that the problem was in the lead-in cable:

You own the lead-in cable that runs from the grey pillar into your house. If it is faulty then you pay to fix/replace it.
If the lead-in cable is buried in a duct, and can be used as a draw-wire to pull a replacement through then that is what the tech will prefer to do rather than digging a new trench.

If a new trench needs to be dug, you can do that yourself to save money and the Chorus tech can come and drop the duct & cable in the trench once you have it open.

It might simply have been a loose connection or a faulty cable pair, in which case there is a spare in the cable that can now be used.

Or maybe the problem was somewhere further up the cable in the street and has been fixed in the intervening years.

It is impossible to say for sure. If you get a line installed and it needs to be repaired then you will know.
^GL

Thanks :)

InstallerUFB

840 posts

Ultimate Geek

#1002317 10-Mar-2014 19:51

Chorusnz: If you are sure that the problem was in the lead-in cable:

You own the lead-in cable that runs from the grey pillar into your house. If it is faulty then you pay to fix/replace it.
If the lead-in cable is buried in a duct, and can be used as a draw-wire to pull a replacement through then that is what the tech will prefer to do rather than digging a new trench.

If a new trench needs to be dug, you can do that yourself to save money and the Chorus tech can come and drop the duct & cable in the trench once you have it open.

It might simply have been a loose connection or a faulty cable pair, in which case there is a spare in the cable that can now be used.

Or maybe the problem was somewhere further up the cable in the street and has been fixed in the intervening years.

It is impossible to say for sure. If you get a line installed and it needs to be repaired then you will know.
^GL

Since when did Chorus give up ownership of the service lead ? - the chorus network as I understand it ends at the ETP not the DP

I beleave the property owner 'owns' the trench but Chorus owns the hardware in it (conduit, cable, etc) but anything around, above or planted over the cable/conduit is the property owners responceablity to put back/right if it needs to be shifted in order to repair the cableing (With in reason).

Any damage done to the cabling by accident or not is chargeable to have repaired, especialy considering requesting the location of the SL on private property is free from B4UDIG

Bung

6477 posts

Uber Geek

Subscriber

#1002356 10-Mar-2014 20:31

Chorusnz: If you are sure that the problem was in the lead-in cable:

You own the lead-in cable that runs from the grey pillar into your house. If it is faulty then you pay to fix/replace it.

What happened to the Telecom concept that the network demarcation point was either the External Test Point on the house or the first jack point inside the house? This was carried over to the TCF Code of Practice.

PS Should hit refresh more often :)

Equinox IT

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chevrolux

4962 posts

Uber Geek
Inactive user

#1002361 10-Mar-2014 20:40

Since when did Chorus give up ownership of the service lead ? - the chorus network as I understand it ends at the ETP not the DP

Too right!!

Doesn't Chorus own the wire from Exchange to ETP?!

Aredwood

3885 posts

Uber Geek

#1002454 10-Mar-2014 22:27

About 5 years ago Telecom installed a new conduit and 2 pair line. To replace the single pair 1960s direct buried line. It was approx 60m long so would have cost a fair bit to do. Yet I wasn't charged anything for it.

Soon I will find out how well it was installed. Have signed up for UFB, can Chorus pull the fibre through without needing to dig up anything?

InstallerUFB

840 posts

Ultimate Geek

#1002460 10-Mar-2014 22:41

Aredwood: About 5 years ago Telecom installed a new conduit and 2 pair line. To replace the single pair 1960s direct buried line. It was approx 60m long so would have cost a fair bit to do. Yet I wasn't charged anything for it.

Soon I will find out how well it was installed. Have signed up for UFB, can Chorus pull the fibre through without needing to dig up anything?

Anything - No

- More than likely they will have to dig up the road side end to 'Flaten' the conduiting so fibre or a ribbonet duct can be pull through and they may have to dig up the house end to adjust it to suit UFB instalation. BUT in general if the conduit is as new as yours the installers shouldn't need to dig up along its length

raytaylor

4014 posts

Uber Geek

Trusted

#1002471 10-Mar-2014 23:09

Now thats interesting -
I live on a back section and know our first pair in the cable has water damage about midway up the driveway.
The chorus tech at the time ~2 years ago moved it over to the second pair (then proceeded to damage a port in our pabx) however he did make an interesting comment to me.

He said if we were to get a second line activated, it would run in on the old primary pair, which is faulting. "We could then lodge a fault, and have the whole cable between the pillar and demarc replaced at chorus' expense. "

Ray Taylor

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mattwnz

20141 posts

Uber Geek

#1002475 10-Mar-2014 23:13

chevrolux:
Since when did Chorus give up ownership of the service lead ? - the chorus network as I understand it ends at the ETP not the DP

Too right!!

Doesn't Chorus own the wire from Exchange to ETP?!

I thought so too. Then you pay the wiring maintenance fee for the wiring in your own home. Or does that wring maintenance fee also cover the wire to the boundary.

InstallerUFB

840 posts

Ultimate Geek

#1002526 11-Mar-2014 03:52

mattwnz:
chevrolux:
Since when did Chorus give up ownership of the service lead ? - the chorus network as I understand it ends at the ETP not the DP

Too right!!

Doesn't Chorus own the wire from Exchange to ETP?!

I thought so too. Then you pay the wiring maintenance fee for the wiring in your own home. Or does that wring maintenance fee also cover the wire to the boundary.

'Wireing & Maintenace' relates to internal only

webwat

2036 posts

Uber Geek

Trusted

#1005964 15-Mar-2014 00:02

So those charges to fix the leadin are only if its been damaged by people at the property? The cable is still owned by Chorus, so if its an old cable its still their problem. Might even be a problem closer to the exchange anyway.

Might be worth waiting couple of years in the hope of getting UFB soon.

Time to find a new industry!