Vigor 130 ADSL not working

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dredpath

3 posts

Wannabe Geek

#142769 24-Mar-2014 12:30

Posting on behalf of a friend who recently moved into a new flat with naked ADSL. I recommended they use a Vigor 130 with their existing Dlink wireless router.

They've since been unable to connect the Vigor. The modem status reports back with ADSL2 / SHOWTIME , yet the WAN interface displays no incoming traffic under RX packets. They haven't touched the bridge mode settings, as we're concentrating on getting the basic modem to ISP connection up first.

I've doubled checked the PPPoA settings, (0/100 VCMUX, username, password etc), but can't anything obviously amiss.

Is there anything else I can check on the modem that could cause this issue? I'm feeling guilty after suggesting they use the Vigor! I use the same model at home with Snap's VDSL service without issue.

chevrolux

4593 posts

Uber Geek

Trusted

#1011747 24-Mar-2014 12:51

Is the line definitely connected? Does the PPP authenticate?

Just because the DSL is standing up doesn't mean it is the correct line. If they have just moved in it is very possible this is just an old DSL circuit and the correct one hasn't been provisioned properly.

There isn't anything to setting up the Vigor. Just put in VPI/VCI, username and password and you are away. I would sugegst checking with the ISP. They can see if the correct port is standing up by locking it out, you wait for DSL to drop, then they unlock it and DSL will come up again. You then know you are on the right circuit and it is a username/password or hardware issue.

dredpath

3 posts

Wannabe Geek

#1011826 24-Mar-2014 15:06

PPP doesn't authenticate. The modem states 'PPP starting' then nothing happens.

The owner was informed that their line was live as of the 17th. They've since checked with the ISP who said they couldn't see a modem at the client end.

I'll ask them to try the test you've suggested. I think you're right, it sounds like there's an old line from previous tennents that's still active..

chevrolux

4593 posts

Uber Geek

Trusted

#1011845 24-Mar-2014 15:23

They've since checked with the ISP who said they couldn't see a modem at the client end.

That's it then. ISP needs to send out Chorus to fix.

dredpath

3 posts

Wannabe Geek

#1011944 24-Mar-2014 16:55

Thank you for the advice. I'll pass on your suggestion about Chorus checking the line.