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95 posts

Master Geek

# 143187 5-Apr-2014 22:48
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VDSL availability checker says I can have VDSL so I ordered it through my ISP, Chorus man came out to discover all the pairs available have been split into multiples so told me I can't have it despite the fact I am so very close to the Cabinet. I have asked my ISP to seek a second opinion from Chorus, but they just reply that they should at some stage lay new cables but can't say for sure or when? My question being is, if they did lay new copper cables how would I know? VDSL availability checker says I can have it now which I can't. It appears to me the checker is a best guess.

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9111 posts

Uber Geek

Lifetime subscriber

  # 1019247 5-Apr-2014 22:58
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its a best guess checker, there is no way they could make it so it can gaurentee when someone chucks their address in it could give a correct answer 100% of the time.

just because you are in a 20+mbps zone doesnt meant you will get it, it depends on many many factors, 1 being distance, 2 being attenuation which is related to distance + a few more things

there is nothing at all on the chrous page that says that if you are in the zone you WILL get VDSL

read the first paragraph under the heading network capability map

6434 posts

Uber Geek

  # 1019252 5-Apr-2014 23:11
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the only time you will know for sure is once it is connected and up and running.

The order of the checks in ascending order of reliability goes something like  

Chorus map < Address checker < manual prequal < Actual connection


95 posts

Master Geek

  # 1019255 5-Apr-2014 23:18
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Distance isn't an issue in my case I am very close to the cabinet and according to the schematics I am told runs directly towards my house. How would I know if the situation changed? Split pairs become unsplit or new cables for example, should I order VDSL every couple of months or so in hope?

1948 posts

Uber Geek
Inactive user

  # 1019290 6-Apr-2014 06:06
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Sounds to me like you either ordered VDSL on a new copper pair and ghere is no free pairs on your pillar you connect to so the is no chance things will improve there as chrous are not really in the business of building new copper. Or there were no free vdsl ports on the cabinet so chorus may upgrade one extra line card from adsl to vdsl and you may be in luck. If you are with Telecom email me "pl at" and I can investigate further otherwise you will need to chase your isp.

95 posts

Master Geek

  # 1019574 6-Apr-2014 19:49
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Thanks for your reply's, I'm in a well established city area just over 100 meters from the cabinet, my understanding is that all pairs have been split on my pillar.  I asked Vodafone to seek a 2nd opinion from Chorus for me but they just give a generic answer.

VF Said
"Unfortunately, if the Chorus technician has advised that the cables are not strong enough for a VDSL connection. Chorus should be able to lay new cables. But we do not have a date or time when this would be happening. I apologise for the inconvenience".  

Looks like I will just have to wait out the long haul to fiber 2 years from now.

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