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14 posts

Geek


# 143560 18-Apr-2014 20:15
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Hi users

I am trying to help a friend with no http traffic challenging problem and need some help please. I have been in IT industry for for some time but this one seems to be challenging because, even the ISP is trilled by this. The POTS line was faulty so Telecom called in a Chorus tech who has done a basic inspection no my modem and home connection and thinks everything should be fine on their end and told the ISP that its their problem.  

Problem: no http traffic through the browsers.

Here is what we have tried to trouble shoot: 
usual Ping + ping the DNS server - works
ping with large packet – ping –l 1492 8.8.8.8  - works
DSL-resolving
Ipconfig/all – check the DNS server being issueed
telnet  - works
modem have tried two different type of modem
PPP authentication -  the ISP is seeing us logging into their network
DSL - all connected up and stable
Browsers - 2 different browsers have been tried - no luck

 

 

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1948 posts

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  # 1027590 18-Apr-2014 21:57
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Checked for malware or viruses??

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  # 1027592 18-Apr-2014 22:09
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Tried another PC or device?

 
 
 
 




14 posts

Geek


  # 1027606 18-Apr-2014 23:35
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plambrechtsen: Checked for malware or viruses??




Not yet, Thanks for that! I will check for virus and also disable the antivirus soft just to make sure. Cheers!



14 posts

Geek


  # 1027608 18-Apr-2014 23:37
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TimA: Tried another PC or device?



Hi, No. I will have another tried. Now I have a doubt on the computer! Thanks again I will give it a go.



14 posts

Geek


  # 1027624 19-Apr-2014 01:00
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I have tried to connect my iphone via WIFI to the modem - no luck. So that eliminate the issue of the PC being the victim? 

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  # 1027626 19-Apr-2014 01:09
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Is it only http traffic which is affected? What about https, that's not going to be proxied?

Could break out wireshark and make sure your packets aren't being wrangled upstream of you.

19282 posts

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  # 1027643 19-Apr-2014 08:42
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Scan PC with malwarebytes (free edition)

 
 
 
 


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  # 1027653 19-Apr-2014 09:33

Is the computer able to do DNS lookups, using both Ping and the web browser?

Can you type in ping geekzone.co.nz and it will work? or do you have to enter an IP address?

Also has this problem occoured on an existing connection, or has the customer changed ISPs and can't get the connection working on the new ISP?

404 posts

Ultimate Geek


  # 1027660 19-Apr-2014 10:10
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are you using the right dns settings? hard code the dns in the router if possible, try flushing the dns cache on your pc.

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