So I am looking for a VDSL provider with good customer service. Who should I look at?
I am in Napier, Hawkes Bay if that matters.
Update: Fixed misspelling of VDSL (Had typed SDSL).
sbiddle: The problem with an issue such as that as it's more often than not a wiring related issue, so changing ISP won't fix anything.
SDAL was obviously a typo - do you mean SHDSL or ADSL?
jarledb: So what are your experience with support at Bigpipe? "Online only" support? Whats their response time?
Strange that their "stripped back" service (their words) costs more than Snaps equal package... And I am also wondering what their data cap free connection actually does to the throughput that is available?
plambrechtsen: I assume you are not an early adopter of VDSL with SNAP... As many of them didn't come with a Master Filter / Splitter.
Easy way to tell, can you only get VDSL service at one dedicated jackpoint? Or do you still have in-line filters at each outlet and the modem works at any jackpoint?
If you have the latter then you need a Master Filter.
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.