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135 posts

Master Geek


#143679 23-Apr-2014 16:19
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Hi, I have just received word that there will be a delay on a new VDSL connection from an ISP as Chorus have informed them of the lack of ports/cabinet repair or whatever the issue is. This question is mainly for any Chorus guys out there. The address is on St Johns Road, St Johns. Basically I'm looking for an ETA or any other info.

Cheers

Tim

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1948 posts

Uber Geek
Inactive user


  #1029899 23-Apr-2014 16:20
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Go back to your ISP... and they should be able to tell you. If you are with Telecom I can find out, otherwise ask your ISP.



135 posts

Master Geek


  #1029903 23-Apr-2014 16:23
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Well, my ISP is BigPipe. I know they are a part of Telecom.

 
 
 
 


1948 posts

Uber Geek
Inactive user


  #1029908 23-Apr-2014 16:28
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tatbaird: Well, my ISP is BigPipe. I know they are a part of Telecom.


BigPipe like Skinny are a wholly own subsidiary of Telecom but not within what "Telecom Retail" own or support which is where I can help... so you will need to talk with them to find out.



135 posts

Master Geek


  #1029909 23-Apr-2014 16:29
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OK cheers



135 posts

Master Geek


  #1029926 23-Apr-2014 16:35
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ISP has replied with "We have no info, ask Chorus" 

Thanks

1948 posts

Uber Geek
Inactive user


  #1029935 23-Apr-2014 16:48
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tatbaird: ISP has replied with "We have no info, ask Chorus" 

Thanks


Someone from BigPipe who is here on Geekzone should be getting in touch with you soon :)

1170 posts

Uber Geek

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BigPipe

  #1029938 23-Apr-2014 16:50
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Hi,

Can you PM me the email address you used to sign up with please, and I will have a look.

With port waiters on ADSL my experience is that the estimates are pretty vague, but better than nothing.  Might be different for VDSL though. I'll follow up with Chorus and see what we can find out.


ETA:  very soon. lol




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


 
 
 
 


382 posts

Ultimate Geek

Trusted
Chorus NZ

  #1030297 24-Apr-2014 08:50
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tatbaird: Hi, I have just received word that there will be a delay on a new VDSL connection from an ISP as Chorus have informed them of the lack of ports/cabinet repair or whatever the issue is. This question is mainly for any Chorus guys out there. The address is on St Johns Road, St Johns. Basically I'm looking for an ETA or any other info.

Cheers

Tim


While most VDSL requests can be provisioned as a matter of course, there are a couple of scenarios that cause VDSL "waiters".
1.  The existing VDSL card is full and a new card with additional ports is required for the next order to be completed; or,
2.  This is the first VDSL request in the cabinet so a VDSL card needs to be installed.

In both these instances the order gets processed by Chorus and put on hold due to lack of ports. An alert is sent back to the ISP that this is the case and that we need to book a card install.  An RFS date is typically advised to the RSP and can vary from 10-30 days depending on VDSL card stock availability, additional upgrade requirements, location, tech resources etc.

The RSP can get an answer from the Chorus provisioning team as to the likely ready-for-service date. (It might take a couple of days to get this date sorted, as we have to go through the process of scheduling then confirming the work).

^GL

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