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2 posts

Wannabe Geek


Topic # 14468 4-Jul-2007 23:35
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My daughter signed up for Woosh broadband + phone last week. I've installed the broadband and it runs OK. But the phone doesn't.

First call to tech support - they said I've got to re-tune the antenna. (Broadband can work with a weak signal, but the phone needs a strong one, they say.)

I tried turning the antenna through 360 degrees and still didn't get anything stronger.

Second call to tech support - they said the antenna may have to go on the roof, and a technician may have to come out with more cable. They can't tell me if there will be an extra charge for the cable, but the technician will be free, they say... if I call again and they can't walk me through a solution.

What's more to solve? The antenna is not getting a strong signal in the room the computer's in, the only room my daughter can fit it into.

cheers,
alanw

[Moderator edit (MF): move this to its own topic]


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140 posts

Master Geek


  Reply # 77009 5-Jul-2007 12:11
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Moving the antenna trough 360 degrees is a very hit and miss affair, the router/modem needs time to "settle down" in each position you place it in. Have a look at the Bartenders Woosh site map

http://wooshinfo.googlepages.com/locations.html


and check the nearest (preferably line of sight) site and point the antenna at that. If that doesn't improve things then try the next nearest and if that don't work then the roof antenna may be the way to go. I dont think woosh charges for the 5m cable if the see you actually need it to use their service.


Hope this helps.


OGG



2 posts

Wannabe Geek


  Reply # 77026 5-Jul-2007 13:44
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I was told by a friend that if it doesn't go with the booster antenna then adding cable won't help.  The extension cable is not low loss, so the signal gets lost down the cable. Yes/no?

140 posts

Master Geek


  Reply # 77096 5-Jul-2007 23:04
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Just adding cable would not help at all. If you can get a better signal from the roof, ei. better line of sight to the Woosh site, the the gain would more than compensate for any loss along the cable. The cable supplied by Woosh is an industry standard cable and therefore is low loss.

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