My daughter signed up for Woosh broadband + phone last week. I've installed the broadband and it runs OK. But the phone doesn't.
First call to tech support - they said I've got to re-tune the antenna. (Broadband can work with a weak signal, but the phone needs a strong one, they say.)
I tried turning the antenna through 360 degrees and still didn't get anything stronger.
Second call to tech support - they said the antenna may have to go on the roof, and a technician may have to come out with more cable. They can't tell me if there will be an extra charge for the cable, but the technician will be free, they say... if I call again and they can't walk me through a solution.
What's more to solve? The antenna is not getting a strong signal in the room the computer's in, the only room my daughter can fit it into.
cheers,
alanw
[Moderator edit (MF): move this to its own topic]