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Topic # 146591 22-May-2014 19:51
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Just wondering if anyone has taken an ISP to the TDR and how you found it? I am having to use them, as the complaint I made to an ISP about a problem I encountered was not resolved after 2 months, infact they didn't reply to the complaint at all, despite follow ups, so I have no choice. But interested in how people found the process, and whether it was resolved and how efficently it was done.

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  Reply # 1051335 22-May-2014 20:11
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I done it last year, it wasn't too bad to sort out. Didn't get it sorted out exactly how I wanted, but a compromise was acheived that I'm reasonably happy with

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  Reply # 1051351 22-May-2014 20:22
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Would depend as there is always 2 sides to every issue, TDR sits on the fence,

example: If you are going to the TDR cause you have slow Broadband but you are connected to a conklin cabinet then the TDR can't help,

Really need more detail

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  Reply # 1051362 22-May-2014 20:42
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I took an ISP a couple of months ago. It was a billing problem after I'd left the ISP they continued to bill me for about 5 months. The TDR didn't really do much but it did eventually get resolved (I think).



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  Reply # 1051370 22-May-2014 20:55
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johnr: Would depend as there is always 2 sides to every issue, TDR sits on the fence,

example: If you are going to the TDR cause you have slow Broadband but you are connected to a conklin cabinet then the TDR can't help,

Really need more detail


It was billing related, and is quite complex to explain here, and it possibly isn't the right medium to discuss specifics. Yes there are two sides to any story, and that is why I made the compliant to the ISP, for an explanation as to their side of the story. But they never replied to the compliant, which is why I have to take it to the TDR.

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  Reply # 1057335 1-Jun-2014 00:24
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mattwnz:
johnr: Would depend as there is always 2 sides to every issue, TDR sits on the fence,

example: If you are going to the TDR cause you have slow Broadband but you are connected to a conklin cabinet then the TDR can't help,

Really need more detail


It was billing related, and is quite complex to explain here, and it possibly isn't the right medium to discuss specifics. Yes there are two sides to any story, and that is why I made the compliant to the ISP, for an explanation as to their side of the story. But they never replied to the compliant, which is why I have to take it to the TDR.



Most TDR complaints are billing related so no surprises there. However TDR would have simply advised you in the nicest way possible to go back to your ISP and try to resolve it with them. They will only deal with disputes where both the provider and complainant can't agree on an outcome/resolution (or it's been over six weeks).




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  Reply # 1057371 1-Jun-2014 07:35
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Flickky: They will only deal with disputes where both the provider and complainant can't agree on an outcome/resolution (or it's been over six weeks).


mattwnz: Just wondering if anyone has taken an ISP to the TDR and how you found it? I am having to use them, as the complaint I made to an ISP about a problem I encountered was not resolved after 2 months, infact they didn't reply to the complaint at all, despite follow ups, so I have no choice. But interested in how people found the process, and whether it was resolved and how efficently it was done.


Looks like it meets the guidelines then.

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