Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




13322 posts

Uber Geek
+1 received by user: 1587


Topic # 146591 22-May-2014 19:51
Send private message

Just wondering if anyone has taken an ISP to the TDR and how you found it? I am having to use them, as the complaint I made to an ISP about a problem I encountered was not resolved after 2 months, infact they didn't reply to the complaint at all, despite follow ups, so I have no choice. But interested in how people found the process, and whether it was resolved and how efficently it was done.

Create new topic
1445 posts

Uber Geek
+1 received by user: 257

Subscriber

  Reply # 1051335 22-May-2014 20:11
Send private message

I done it last year, it wasn't too bad to sort out. Didn't get it sorted out exactly how I wanted, but a compromise was acheived that I'm reasonably happy with

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1051351 22-May-2014 20:22
Send private message

Would depend as there is always 2 sides to every issue, TDR sits on the fence,

example: If you are going to the TDR cause you have slow Broadband but you are connected to a conklin cabinet then the TDR can't help,

Really need more detail

 
 
 
 


1569 posts

Uber Geek
+1 received by user: 480

Subscriber

  Reply # 1051362 22-May-2014 20:42
Send private message

I took an ISP a couple of months ago. It was a billing problem after I'd left the ISP they continued to bill me for about 5 months. The TDR didn't really do much but it did eventually get resolved (I think).



13322 posts

Uber Geek
+1 received by user: 1587


  Reply # 1051370 22-May-2014 20:55
Send private message

johnr: Would depend as there is always 2 sides to every issue, TDR sits on the fence,

example: If you are going to the TDR cause you have slow Broadband but you are connected to a conklin cabinet then the TDR can't help,

Really need more detail


It was billing related, and is quite complex to explain here, and it possibly isn't the right medium to discuss specifics. Yes there are two sides to any story, and that is why I made the compliant to the ISP, for an explanation as to their side of the story. But they never replied to the compliant, which is why I have to take it to the TDR.

292 posts

Ultimate Geek
+1 received by user: 156

Trusted

  Reply # 1057335 1-Jun-2014 00:24
Send private message

mattwnz:
johnr: Would depend as there is always 2 sides to every issue, TDR sits on the fence,

example: If you are going to the TDR cause you have slow Broadband but you are connected to a conklin cabinet then the TDR can't help,

Really need more detail


It was billing related, and is quite complex to explain here, and it possibly isn't the right medium to discuss specifics. Yes there are two sides to any story, and that is why I made the compliant to the ISP, for an explanation as to their side of the story. But they never replied to the compliant, which is why I have to take it to the TDR.



Most TDR complaints are billing related so no surprises there. However TDR would have simply advised you in the nicest way possible to go back to your ISP and try to resolve it with them. They will only deal with disputes where both the provider and complainant can't agree on an outcome/resolution (or it's been over six weeks).




Lannah - find me on twitter.


4431 posts

Uber Geek
+1 received by user: 1257


  Reply # 1057371 1-Jun-2014 07:35
Send private message

Flickky: They will only deal with disputes where both the provider and complainant can't agree on an outcome/resolution (or it's been over six weeks).


mattwnz: Just wondering if anyone has taken an ISP to the TDR and how you found it? I am having to use them, as the complaint I made to an ISP about a problem I encountered was not resolved after 2 months, infact they didn't reply to the complaint at all, despite follow ups, so I have no choice. But interested in how people found the process, and whether it was resolved and how efficently it was done.


Looks like it meets the guidelines then.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.