strange phone behaviour

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johny99

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#146849 30-May-2014 20:21

can anyone tell me why the pots line will ring once, several times throughout the night, when it is below 2 degrees outside?

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#1056830 30-May-2014 20:24

One ring only is normally because of a high-resistance joint. When the line is sitting idle it isn't enough to kill it, but when the voltage shoots up during a ring it will die.

I don't know what will cause it to ring randomly.

johnr

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#1056832 30-May-2014 20:25

Phone is shivering

Coil

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#1056847 30-May-2014 20:36

Alarm? Shorted pair?

johny99

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#1056849 30-May-2014 20:39

no alarm, it has happened for years.

johny99

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#1056853 30-May-2014 20:44

question to the Vodafone pair, would this qualify for a chorus call out?

michaelmurfy

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#1056856 30-May-2014 20:47

johny99: question to the Vodafone pair, would this qualify for a chorus call out?

Not Vodafone but yes potentially will however I don't know how they can diagnose it.

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Coil

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#1056859 30-May-2014 20:50

michaelmurfy:
johny99: question to the Vodafone pair, would this qualify for a chorus call out?

Not Vodafone but yes potentially will however I don't know how they can diagnose it.

Its probably something dialing it. Start with nuisance call log, Get 4 examples over 4 days with time etc. If no calls are being dialed inbound then fault. I would think maybe its an old number of someones and has some strange thing going on. But you commented temp so IDK.

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johny99

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#1056867 30-May-2014 21:00

this only happen in winter, when it is cold..... these are not nuisance calls. it is rather annnoying, and to be honest I do not think I should have to put up with it, as there must be a fault, somewhere on the line, maybe a dry jumper been affected by condensation when the temp really drops, just a guess.

Coil

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#1056871 30-May-2014 21:08

johny99: this only happen in winter, when it is cold..... these are not nuisance calls. it is rather annnoying, and to be honest I do not think I should have to put up with it, as there must be a fault, somewhere on the line, maybe a dry jumper been affected by condensation when the temp really drops, just a guess.

Who knows really. Could be a slightly crossed line?
Log a fault to chorus then.

johny99

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#1056876 30-May-2014 21:13

cheers Tim, problem is I don't want to call Vodafone (Telstra) again, only to be given the runaround and broken promises.

Gozer

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#1056879 30-May-2014 21:20

If you really want the problem fixed you'll need to go through the process, and the best way would be cheapest first. The chances are if you go straight to logging a fault with chorus then they will find nothing and charge you for the pleasure.

1) log some times as stated above and be 100% there is nothing dialing.
2) have a new connection from ETP to one phone, to test there is no dodgy wiring under the house or in the walls.
3) log a fault as you've done about as much as you can.

Coil

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#1056882 30-May-2014 21:25

johny99: cheers Tim, problem is I don't want to call Vodafone (Telstra) again, only to be given the runaround and broken promises.

Call 0508 888 800 and select technical support. Simple.

johny99

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#1056897 30-May-2014 22:28

again, these are not nuisance calls, for those that think they are, apply some simple logic.

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#1056903 30-May-2014 22:36

You can't open a ticket with Chorus anyway, you have to go through your provider. Call Vodafone, but the suggestion to make sure it's not an internal wiring fault is sensible.

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Aredwood

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#1056918 30-May-2014 23:07

Ok this is a long shot. But are your phones cordless or another type that are electronic instead of a simple corded phone that is only connected to the landline and nothing else? As if they are electronic, try swapping with a simple corded one and see if the problem still happens. I have seen some electronic phones that will sometimes give the occasional full ring in response to a super quick ring or pulse on the line that wouldn't be enough to trigger an older phone. As for it happening in winter. Maybe the power cables are buried too close to the phone cables somewhere. And when loads increase on the power cables during cold snaps the power company has to use the ripple control system to disconect loads when they otherwise don't have to. The interference caused by a large load being switched off crosses into the phone lines and your phone thinks it is a quick ringing event.

If you have xDSL on the same phone line check your DSL stats when it is cold to see if they are what they should be for your line. If they are good then I would doubt that a faulty joint will be the problem.

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