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28 posts

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Topic # 147463 20-Jun-2014 00:27
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Hi we have had vdsl with snap now on chorus Web site says we are only in a 10 mb zone so dose this mean we not actually in a vdsl zone
should I ring up slingshot and ask to change to adsl 2 or wait for the chorus tech to come out and get to them to do the instill right has the vdsl line filter has just been put on one of the secondary jack points could this course the of the issue we have had with speed below 10 mbs down and 7 up or is it that not in the zone or the end of the line


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597 posts

Ultimate Geek
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  Reply # 1069668 20-Jun-2014 00:41
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Chorus will tell you / your ISP if you are not able to get VDSL.

Chorus should install the master filter in the ETP, if the house doesn't have one outside it will be the master jack inside the house.

If you believe they have installed it wrong then contact your ISP, if they send a technician and find no fault then you may be charged a fee.




Regards
Stefan Andres Charsley



28 posts

Geek


  Reply # 1069669 20-Jun-2014 00:49
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Is the etp this




597 posts

Ultimate Geek
+1 received by user: 132


  Reply # 1069672 20-Jun-2014 00:58
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dontmesswithhayden: Is the etp this





That looks like the ETP, though I can't give you a 100% guarantee without seeing the wiring.

The master filter is usually installed in there with one jack dedicated to Internet and the rest for landline.

If this is not the case I would recommend asking your ISP to acquire a reason from Chorus as to why it was not installed in the ETP.




Regards
Stefan Andres Charsley



28 posts

Geek


  Reply # 1069674 20-Jun-2014 01:15
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charsleysa:
dontmesswithhayden: Is the etp this





That looks like the ETP, though I can't give you a 100% guarantee without seeing the wiring.

The master filter is usually installed in there with one jack dedicated to Internet and the rest for landline.

If this is not the case I would recommend asking your ISP to acquire a reason from Chorus as to why it was not installed in the ETP.


Sweet ok given that I an currently moving isp and I taken the full instill do I talk to the chorus guy or girl when they come or given my isp atm is snap do I call n ask them.
given that we are in a old rest home do I ask if they can re the wire from the etp to the jack or is this not allow and for the free full install are we allow to move where the jack is as there is no power near it can we get it moved to across the hill so we don't have to have cords running across the floor

If anyone from slingshot can comment on this it would be great

597 posts

Ultimate Geek
+1 received by user: 132


  Reply # 1069675 20-Jun-2014 01:19
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dontmesswithhayden:
charsleysa:
dontmesswithhayden: Is the etp this





That looks like the ETP, though I can't give you a 100% guarantee without seeing the wiring.

The master filter is usually installed in there with one jack dedicated to Internet and the rest for landline.

If this is not the case I would recommend asking your ISP to acquire a reason from Chorus as to why it was not installed in the ETP.


Sweet ok given that I an currently moving isp and I taken the full instill do I talk to the chorus guy or girl when they come or given my isp atm is snap do I call n ask them.
given that we are in a old rest home do I ask if they can re the wire from the etp to the jack or is this not allow and for the free full install are we allow to move where the jack is as there is no power near it can we get it moved to across the hill so we don't have to have cords running across the floor

If anyone from slingshot can comment on this it would be great


Have a chat with the Chorus Technician when they come out.

A full installation covers installing a master filter, installing a dedicated Internet jack at your preferred location (if reasonable) and the wiring from the master filter to the dedicated jack.

Contact slingshot for any of your queries about install.




Regards
Stefan Andres Charsley



28 posts

Geek


  Reply # 1069676 20-Jun-2014 01:24
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charsleysa:
dontmesswithhayden:
charsleysa:
dontmesswithhayden: Is the etp this





That looks like the ETP, though I can't give you a 100% guarantee without seeing the wiring.

The master filter is usually installed in there with one jack dedicated to Internet and the rest for landline.

If this is not the case I would recommend asking your ISP to acquire a reason from Chorus as to why it was not installed in the ETP.


Sweet ok given that I an currently moving isp and I taken the full instill do I talk to the chorus guy or girl when they come or given my isp atm is snap do I call n ask them.
given that we are in a old rest home do I ask if they can re the wire from the etp to the jack or is this not allow and for the free full install are we allow to move where the jack is as there is no power near it can we get it moved to across the hill so we don't have to have cords running across the floor

If anyone from slingshot can comment on this it would be great


Have a chat with the Chorus Technician when they come out.

A full installation covers installing a master filter, installing a dedicated Internet jack at your preferred location (if reasonable) and the wiring from the master filter to the dedicated jack.

Contact slingshot for any of your queries about install.


OK thank you so much charsleysa

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