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Topic # 150125 11-Jul-2014 19:06
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My parents have fibre with Orcon and the phone service is unreliable. Attributable to the router, but made me wonder: how are the various providers delivering phone service at the moment?

My knowledge currently extends to:
Orcon - SIP VoIP via router
Telecom - Copper line

Is the Orcon approach standard across the other major ISPs? Are there other variations - for example is any provider using Chrous ATA voice on the ONT?

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  Reply # 1087420 11-Jul-2014 19:11
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Every single provider I am aware of who provides voice through fibre is currently doing so via standard VOIP connection (not using the Chorus ATA) Telecom have the intention to provide it using the chorus ATA however are not ready to do so and at this point are currently using a standard copper line running alongside the fibre at this point, However keep in mind this is not a permanent solution as it will be changed once their VOIP service is ready as it is not actually a fibre service.

Edit: I stand corrected.




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  Reply # 1087439 11-Jul-2014 19:29
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lucky015: Every single provider who provides voice through fibre is currently doing so via standard VOIP connection (not using the Chorus ATA).


That's not true at all!
There are quite a number of ISPs using the ATA port on our ONTs.

 
 
 
 


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  Reply # 1087447 11-Jul-2014 19:42
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BMarquis:
lucky015: Every single provider who provides voice through fibre is currently doing so via standard VOIP connection (not using the Chorus ATA).


That's not true at all!
There are quite a number of ISPs using the ATA port on our ONTs.


I was not aware of any, Who are they?




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  Reply # 1087455 11-Jul-2014 19:44
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lucky015:
BMarquis:
lucky015: Every single provider who provides voice through fibre is currently doing so via standard VOIP connection (not using the Chorus ATA).


That's not true at all!
There are quite a number of ISPs using the ATA port on our ONTs.


I was not aware of any, Who are they?


Not sure it's up to me to list that publicly, but there are about 3 or 4 that actively use it and almost all RSPs have tested it to some extent.

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  Reply # 1087458 11-Jul-2014 19:56
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WorldxChange have been doing it using VoIP reliably for a long time. Long before UFB, they were the only provider that had a service for the fibre only subdivisions. In the 4-5 years before UFB, no one else came along with a suitable VoIP offering.
There should be no reliability issues using VoIP on a fibre connection, so you'd need to take that up with your provider if there is.




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  Reply # 1087479 11-Jul-2014 20:23

I'm glad my mothers orcon contract has passed 12 months. Their VoIP service is horrible. I'm going to get her set up with a normal phone line. Then I can call her.



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  Reply # 1087480 11-Jul-2014 20:25
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BMarquis: Not sure it's up to me to list that publicly, but there are about 3 or 4 that actively use it and almost all RSPs have tested it to some extent.


I understand, although the major providers' solutions would be common knowledge. What do e.g. Vodafone and Slingshot provide?

coffeebaron: WorldxChange have been doing it using VoIP reliably for a long time. Long before UFB, they were the only provider that had a service for the fibre only subdivisions. In the 4-5 years before UFB, no one else came along with a suitable VoIP offering.
There should be no reliability issues using VoIP on a fibre connection, so you'd need to take that up with your provider if there is.


Yeah agree IP telephony is clearly the way things will be and shouldn't be any less reliable assuming end point hardware works properly - that hasn't been the case for my parent's Orcon service. I am interested in what the providers are up to though.

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  Reply # 1087553 11-Jul-2014 22:42
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As country manager for Marconi in 2005 I awarded Slingshot (Callplus) a prize for their successful VoIP product, the first in NZ. It was and I believe is still called iTalk and is on the same platform as 2Talk.
As GM Networks in Slingshot/Callplus in 2007 I oversaw it's continued expansion

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  Reply # 1087557 11-Jul-2014 22:59
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Unless I'm mistaken (going my posts in other threads):

* Vodafone
* Slingshot   (This one I'm only 90% sure about, but based on what sales told me at one point)
* Snap (Plus)
* Orcon (Genius)

are all VoIP to the modem ATA rather than the Chorus/Network ONT ATA.

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  Reply # 1087602 12-Jul-2014 07:04
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What exactly is happening with your parents voice service that makes it seem unreliable?

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  Reply # 1087609 12-Jul-2014 08:35
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JohnButt: As country manager for Marconi in 2005 I awarded Slingshot (Callplus) a prize for their successful VoIP product, the first in NZ. It was and I believe is still called iTalk and is on the same platform as 2Talk.
As GM Networks in Slingshot/Callplus in 2007 I oversaw it's continued expansion


Unless things have changed recently 2talk and iTalk are still two very different products, with 2talk being vastly superior in every way.


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  Reply # 1087612 12-Jul-2014 09:02
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SteveON: I'm glad my mothers orcon contract has passed 12 months. Their VoIP service is horrible. I'm going to get her set up with a normal phone line. Then I can call her.


That's kind of a worry.  Have they reported these issues?  Are you in a position to PM me with some details?

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  Reply # 1087615 12-Jul-2014 09:10

ubergeeknz:
SteveON: I'm glad my mothers orcon contract has passed 12 months. Their VoIP service is horrible. I'm going to get her set up with a normal phone line. Then I can call her.


That's kind of a worry.  Have they reported these issues?  Are you in a position to PM me with some details?


We did report it and she has called a few times. She went away last month and the router decided to stop working so no calls went through. I had no idea she was gone till I called her mobile. It should just work. I dont believe that consumers should be QA.

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  Reply # 1088879 14-Jul-2014 20:44
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This is probally unrelated but we have had aweful phone service from orcon with it continually dropping out and the latest being unable to recieve phone calls the problem was we had 39 voice messages . That makes sense

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  Reply # 1088933 14-Jul-2014 22:35
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nigelj: Unless I'm mistaken (going my posts in other threads):

* Vodafone
* Slingshot   (This one I'm only 90% sure about, but based on what sales told me at one point)
* Snap (Plus)
* Orcon (Genius)

are all VoIP to the modem ATA rather than the Chorus/Network ONT ATA.


Adding to the list is WXC/Xnet who also runs VoIP off the router ATA.

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