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13 posts

Geek


# 15064 2-Aug-2007 11:34
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Hi,

I got a Vodem a couple months ago and got fairly consistent 1.4mbps download. Since then, I've moved to OS 10.4.10 and now my speed is a constant 45kbps and I can't open the Vodafone mobile software. Tech support is clueless, natch. Anyone having this kind of situation?

TIA


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19282 posts

Uber Geek
Inactive user


# 80854 2-Aug-2007 11:36
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You have already started a thread, Do you need to double up



13 posts

Geek


  # 80858 2-Aug-2007 12:02
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Sorry--wondered if different groups of people would be looking in the broadband forum vs. the Mac forum...if admin wants to delete one of them, they are welcome to.

 
 
 
 


152 posts

Master Geek


  # 80861 2-Aug-2007 12:31
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Part of the 10.4.10 update included a patch for HSDPA modems which basically rendered any non-AT&T modem useless. The latest version of the VMC software will fix this. Download it from this link http://www.vodafone.co.nz/personal/plans-services/3G-broadband/latest-downloads/firmware-releases/vodem.jsp

That should sort the issue out. When you do your next software update (Mac OS) the Wireless patch will reappear, select ignore update from the file menu and you'll be sorted. Let me know if the issue is ongoing.

Cheers




13 posts

Geek


  # 80863 2-Aug-2007 12:35
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Thanks for this MM. I didn't download the update because it 2.07.03, which is the same as my current driver, and it says it was last updated in February. But if they've tweaked the code, or included it in the firmware, then I'm good as gold. Appreciate the inside knowledge.

Cheers

28 posts

Geek


  # 81005 3-Aug-2007 13:04
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Are you only having the problem in one location? (i.e. at home for example)
Try the vodem in different areas, like at work perhaps.

If the problem is only in one location then you are in trouble.
My Vodem just stopped working at home one day (after thunderstorms), but worked fine everywhere else.
Vodafone tried to sort it initially, but ended up ignoring me for three weeks - so I terminated my contract and got my money back.

What I did find out from all of that hassle was that Vodafone's technical 'support' (if you can call it that) is split into different groups of expertise. If your vodem is working in one place but not another, it is the Telematics group, if it is not working at all, it is the hardware (or perhaps software) group and so on. If you are unlucky enough to have your inquiry transferred from one group to another prepare yourself for a long wait, as you will be put on the bottom of the waiting list for the new group and have to work your way up again.

My advice to you is to try and establish if an event of some sort had an influence on your Vodem performance (like weather), and basically give Vodafone as much information as you can to help them. Oh, and really, really badger them for action.

Good luck!



13 posts

Geek


# 81015 3-Aug-2007 14:03
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Great information about the Telematics group--thanks for that. Yes, "support" is a very loosely applied word, I'm afraid.

Anyway, I may have solved the problem:

First, none of the Vodem drivers from various Vodafone sites, including the NZ one, worked. The latest update on the site appeared to be the one I had installed. Madmax, if you believe the WWAN fix is in the code that was last updated in February, then it apparently wasn't the problem.

However, I downloaded a third party app called Launch2Net, from a German company called Nova Media, at:
http://www.novamedia.de/e_pages/e_produkte_mac_l2n.html
I'm just using the trial version, and the first time I activated the vodem after installing it, it still ran at 45kbps. Then I went into set-up and ticked HSDPA only , rather than HSDPA plus other formats. Eureka! Next time I started the vodem, it downloaded back to 1.4mbps, just like it was doing before I installed OSX 10.4.10.

It doesn't really answer the question of what the problem was, but it solved it. Only downside...if I want to buy the software it's 75 Euros!!

But at least it works now. Thanks for everyone's response.

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