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Topic # 151419 24-Aug-2014 22:41
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I wanted to say a MASSIVE thank you to Chorus firstly who get so much flak on this site for just about everything under the sun!

We recently signed a lease within a UFB ready zone in Grey Lynn with 2 months between signing and moving in. At the time whilst I wanted to do whatever I could to get UFB before I moved in, I wasn't too worried as I thought (incorrectly) that the view from my roof would give me a secondary
temporary option of wireless to the sky tower. 

I put in my application via Unleash (my RSP) who told me (as they should have) that the chances of UFB within 2 months to what was pretty clearly a MDU, was beyond unlikely. I then contacted my new landlord, got him to fill the form out, then called my RSP and asked them to note it to Chorus. 

Less than 8 working hours later, I get a call from a lovely lady from Chorus saying that they have my application and Landlords relevant documents and whilst it's strictly speaking, an MDU, she will see if it's possible given the layout of the building and that every tenancy is completely separate, to get it classified as an SDU.

A few days later, I am starting to sweat bullets as my backup option fell through as I can't see the band I needed to on the sky tower and ADSL is estimated to Sync at 6Mbps and <1Mbps Up, entirely insufficient for our requirements. VDSL is obviously not an option. 

Chorus and Visionsteam call me to look at the site, and I met the guy onsite, and all but promised him a kidney if there was anything he could do to get the installation completed by the time we moved in. He gets a wry little smile and says he will see if there is anything that can be done. 

My RSP calls me a week later to say that to their total surprise that the installation is pegged for the 22nd, the day before we move. Another installation inspection is arranged and completed, and another, and the last inspection, Monday last week, the vision stream guy says all good, see you Friday, be available from 8am. 

9am Thursday a guy calls to handle the external part, Thursday PM I get a call saying be ready from 8am Friday. I get a call 9am Friday, guy comes out and proceeds to do his part of the installation finishing Friday lunchtime. 4pm my RSP says they need me onsite for testing and 4:48pm Friday the day before we move, we have UFB installed configured and working. 

Of special note was our internal installer who originally said he would have to run capping for a fair bit through our entrance way, who then managed to find another way to do it which is invisible, was communicative and helpful.

Chorus at all stages communicated exceptionally well, and did their best to ensure my installation date was met, and Visonstream did exactly the same. At 3pm our ISP still didn't have Chorus sign off and when I called Chorus to chase and nicely asked if they could help, really went out of their way to get it done.

Thank you to Chorus, VisionStream and Unleash for pulling a rabbit out of a hat for me, you guys ROCK!

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  Reply # 1114883 24-Aug-2014 22:54
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Thanks for the feedback.

Will ensure our provisioning folks and the team at Visionstream get this.

^GL



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  Reply # 1114934 25-Aug-2014 08:58
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Nice to hear the positive stories. Helps to balance the negatives our society is bombarded with.

 
 
 
 


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  Reply # 1116090 26-Aug-2014 20:09
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+3!

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  Reply # 1116115 26-Aug-2014 21:12
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What about your backup ISP. Where is their wonderful credit :)




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  Reply # 1116122 26-Aug-2014 21:21
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TimA: What about your backup ISP. Where is their wonderful credit :)


HAHA they can have some when it's all working :) 



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