Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


245 posts

Master Geek
+1 received by user: 66

Trusted

Topic # 151431 25-Aug-2014 13:55
Send private message

I was set to have UFB installed at my new house in Wellington, but a day or two day before the install I was told the local lines company first needed to give consent to have equipment placed on a power pole outside my property.  I was told this would take up to two weeks, but it has been six weeks now and no matter who I call - the ISP, Chorus, the lines company, no one will give me an answer.  

Is this normal?  Has anyone else found themselves in this deadlock and managed to sort it out? 

Filter this topic showing only the reply marked as answer Create new topic
14061 posts

Uber Geek
+1 received by user: 2514

Trusted
Subscriber

  Reply # 1115181 25-Aug-2014 14:27
Send private message

Mine was on hold for about six months, in Wellington, same reason. I eventually called my MP, I'm not sure that helped but around that time Wellington Electricity and Chorus reached some kind of agreement and things started happening. Once it started it still took ages. Thread here.

Good luck!




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer




245 posts

Master Geek
+1 received by user: 66

Trusted

  Reply # 1115187 25-Aug-2014 14:35
Send private message

Dear god - that thread made for some depressing reading.   I might give Grant Robertson a call. 

26782 posts

Uber Geek
+1 received by user: 6252

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1115193 25-Aug-2014 14:40
5 people support this post
Send private message

"Is 6 weeks normal"

The simple answer is yes. At present even 6 months can be quick for a UFB install.

There are lots and lots and lots and lots and lots and lots and lots and lots and lots and lots and lots and lots and lots and lots and lots of consent related issues that all cause delays.





245 posts

Master Geek
+1 received by user: 66

Trusted

  Reply # 1115201 25-Aug-2014 14:45
2 people support this post
Send private message

 OK all this is good to know, thanks.  I'll just massively lower my expectations. 

930 posts

Ultimate Geek
+1 received by user: 404

Trusted
Subscriber

  Reply # 1115394 25-Aug-2014 17:53
Send private message

I had the exact same issue at the beginning of the year. It took just over 2 months. Apparently the pole usage is approved in batches. I huess that your batch just hasn't come up yet.

Brumfondl







245 posts

Master Geek
+1 received by user: 66

Trusted

  Reply # 1115412 25-Aug-2014 18:22
Send private message

Finally got an answer from the lines company. They assessed the pole and concluded...it wasn't one of their poles. FML.

834 posts

Ultimate Geek
+1 received by user: 260

Trusted

  Reply # 1115465 25-Aug-2014 20:28
One person supports this post
Send private message

pedrogarcia: Finally got an answer from the lines company. They assessed the pole and concluded...it wasn't one of their poles. FML.


Whose was it?  Do we have rogue poles?



245 posts

Master Geek
+1 received by user: 66

Trusted

  Reply # 1115471 25-Aug-2014 20:40
Send private message

Worse - this ones owned by the trolley buses.  Can only imagine the scale of bureaucracy. 

834 posts

Ultimate Geek
+1 received by user: 260

Trusted

  Reply # 1115531 25-Aug-2014 21:52
One person supports this post
Send private message

I'm so happy the Trolley buses are on their way out.  If there's one thing worse than the stupid vehicles that break down and block traffic, stupid vehicles belonging to the most moronic council in the region.

3215 posts

Uber Geek
+1 received by user: 620

Trusted

  Reply # 1117176 28-Aug-2014 11:44
Send private message

I had a point to point fibre connection installed (one of the more costly business options in the UFB pricebook) and it took about 3 months.

But for us, it was worth it





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




14061 posts

Uber Geek
+1 received by user: 2514

Trusted
Subscriber

  Reply # 1117179 28-Aug-2014 11:46
Send private message

What do you do with a connection that fast?




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


537 posts

Ultimate Geek
+1 received by user: 37


  Reply # 1117186 28-Aug-2014 12:05
Send private message

timmmay: What do you do with a connection that fast?


He runs a WISP I believe.

416 posts

Ultimate Geek
+1 received by user: 94

Subscriber

  Reply # 1117208 28-Aug-2014 12:58
Send private message

I like how that speedtest is using the NP server, which is hosted by another Wireless Provider.
Since theres no direct path from Hawkes Bay to Taranaki I'd have thought that a closer server would give even better results?




Speedtest

3215 posts

Uber Geek
+1 received by user: 620

Trusted

  Reply # 1117267 28-Aug-2014 14:24
Send private message

There is another ISP in hawkes bay but we dont peer direct - it all goes via APE.

Anywhoo my point is that the chorus guys told me the Point to Point fibre was a higher priority than residential gpon installs, but it still took 3 months. So I imagine a 6 week wait for the op is still quite acceptable.

Just think... if you were a farmer in the 40's, your telephone only came as fast as your husband and his mates could put up the poles.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




382 posts

Ultimate Geek
+1 received by user: 130


  Reply # 1119720 1-Sep-2014 16:36
Send private message

Hi all,

I've dealt with a lot of NGA business fibre installs and figured I could add some details here around what to expect.
Unfortunately the first expectation anybody looking at install should let go of is some sort of realistic estimated timeframe. While this is pretty poor service relative to an install on the copper network it will probably make sense to the people where once you get some of the the details of what can be involved in an install.

I have seen installs go as fast as three working days and as long as 11 months.

The process in its simplified form goes:

ISP submits job.
Chorus check consent.
Consent is obtained.
Scope/Design.
Build.
Installation.

Your two key challenges in  this is consent and build.

Consent is great fun because unlike with a copper install you are now involving a party in the equation who is not motivated to get  the customers services installed.
Customer wants services installed asap for obvious reaons.
ISP wants install completed asap so they can start making money.
Chorus wants services install asap so they can start amking money.
People giving consent simply might not care. In consumer you have to deal with right of way driveways and neighbours who might see the concsent form as junk mail and just throw it out.
In business you might be dealing with Body Corps.
There are potnetially other wacky issues than the two examples I mention but you get the idea.

Lets say you get past the consent hurdle.
Scope/Design. For Chorus this might be as simple as working out how to dig a trench down a short driveway or they might have to do something more extreme like get a traffic management plan from the local council due to the build work they need to do.

Build. Again this might be fairly simple if a bit time consuming work or it may face additional complexities due to enviromental or other unforseen factors. As an example maybe the pipe they intended to thrust the cabling down is unexpectidly blocked and thus adds additional time.

The good news here is as Chorus gets nearer the end of build they can usually provide an ETA on a build date.

Next comes the installation. Tech turns up and installs the ONT and you a generally home free from this point however I have seen jobs that have had to go right back to consent due to where the customer has requested the ONT to be installed.

Hopefully the above gives you some idea about the complexity and variables that can lead to such potentially long and unpredictable install times.




Please note: I have a professional bias towards Vodafone.

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.