Regularly Getting Cut off

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Johnny Mak

37 posts

Geek

#15189 8-Aug-2007 20:45

i am a slingshot broadband customer and it works fine 70% of the time,

the problem is that at any given time the internet access will stop working for a period of anywhere between 15 minutes and a couple of hours.
I go to the isp page and it says not connected and when i click connect nothing will happen and i have to just wait untill it decides to start working again and this can get very frustrating.

Has anyone got any idea what the problem might be or how to fix it?
Is the problem likely to be due to the modem? the phone lines? or a problem with slingshot?

any help is greatly appreciated,
Thanks,
John

grant_k

3539 posts

Uber Geek
+1 received by user: 124

Trusted

#81627 8-Aug-2007 20:58

You need to access the Status Page of your router WHILE IT IS CONNECTED and then post the results. Hopefully we can see what is happening from the Modem Status.

Today there has been a very similar discussion going on with a World-Net customer. Have a read of this thread:

http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=15162

and maybe you can get some ideas.

madman

93 posts

Master Geek
Inactive user

#81636 8-Aug-2007 21:19

Sometimes this happens to me and I'm with xtra. I have to reboot, switch my modem off, turn my router off and then switch it all back on. But it usually reconnects after all that, I think its the phone line/xtra in my case. Check your router. Hopefully you resolve this problem. I know how frustrating it can be.