UFB Install Hassle!

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UrbanNZ14

17 posts

Geek

#152141 17-Sep-2014 14:38

So the story begins with a new UFB connection with SNAP. Now seeing as I live in Hamilton the LFC managing the install is Ultra Fast Fibre.

Originally the confirmed install date was set for the 11th of September. No show as they had my wrong phone number. The overhead fibre cable install from the pole to the premises was then booked for the 12th September, again no show. So the booking date was set for the 15th of September, external contractor install crew turns up to installs the ONT and ETP and a half finished job for the external conduits, unable to complete the install as UFF have yet to connect the overhead fibre. So still no connection as of today.

I rang SNAP yesterday who told me UFF would be contacting me yesterday afternoon, well still no call. And today I rang UFF who now say they have no updates whatsoever and have stated they'd call me back, of which they have promised to do on several occasions only to be never heard of again.

Has anyone else ever experienced such troubles with UFF.

Beccara

1285 posts

Uber Geek

#1130721 17-Sep-2014 14:41

UFF still have fairly immature systems and processes in place, Sounds like the mistake here was sending an installer/accepting the order when your street isn't live yet (overhead fibre not connected) If thats the case then the jointers could be quite some time away

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

UrbanNZ14

17 posts

Geek

#1130725 17-Sep-2014 14:46

Fibre is live on my street as the house opposite me was getting fibre installed on the day that I was supposed to be getting it. Two UFF vans were present on that day :(

chevrolux

4563 posts

Uber Geek

Trusted

#1130727 17-Sep-2014 14:47

Sounds like a pretty familiar situation.

Most of the regions they have a team who do the external stuff and another who do the internal work - just like this situation. Inevitably this leads to a disconnect between teams and eventually the jobs takes a long.

I have seen installs happen much faster when one team does the entire job - from the cabinet to the ONT.

tehgerbil

731 posts

Ultimate Geek

Subscriber

#1130730 17-Sep-2014 14:56

Follow up with Snap, keep on them. I know it's not their fault, but in my personal experience they're really willing to help if they can.

Beccara

1285 posts

Uber Geek

#1130754 17-Sep-2014 15:14

UrbanNZ14: Fibre is live on my street as the house opposite me was getting fibre installed on the day that I was supposed to be getting it. Two UFF vans were present on that day :(

If that is the case then the contractor misled you and you need to press Snap for answers, the LFC doesn't have a direct relationship with you so they will be limited in what they will say. There's little reason why they guy running it into your house couldn't connect it to the prisim box up the pole

UrbanNZ14

17 posts

Geek

#1132284 19-Sep-2014 18:03

Had the UFF install crew come in the morning to install the aerial overhead cable to the house. And an awesome technician from Transfield / UFF complete the internal connections this afternoon. Had to remove the horrible mess that Velocity made last week with the conduits and the ETP.

Now have the fibre under the house as opposed to having conduits all over the face of the house.

Very pleased with the technician today. Up and running with 100Mbps/50Mbps @Snap.

:)