Having always been told not to contact the losing ISP, I left Spark to sort it all and waited for the changeover. And waited. 3 weeks later and still nothing and I’m thinking maybe they are not going to do it. Maybe the paperwork didn’t make it to the office to be processed. Then finally on 15th Sept, a courier arrives with a new modem and there are a couple of texts to say that the change will take place on the 16th Sept. So on the 16th I’m waiting to plug the new modem in and then ring Orcon to get the old genius modem sent back to them. Imagine my surprise then when I got the call from the chorus tech to say that the phone line only had been changed to POTS.
After a little while I did figure out how to get a POTS phone to work with the Genius Router ADSL and felt quite proud of that, but was still left wondering “where is the internet Spark”? So the following morning I get the text again – “we will connect you on before 7pm 19th September.” Internet was connected without incident at 6:30pm.
The following morning at 7:30am there is a courier at my house with a bag to send the Genius Modem back to Orcon. I sent that back on Monday morning. Easy. No phone call to Orcon required.
Then yesterday I got the invoice from Orcon charging me for services up to 19 October – as per their required 30 days notice period which seems to have started from the 19 September changeover date.
Could Spark not notify them of the change before this??? Could Spark not leave me with Orcon until this 30 day period was over? So I will end up paying twice as much for internet this month. Once to spark and once to Orcon. The $75 credit from Spark won’t cover everything because their first bill is part month in arrears and a month in advance and there is change over charges as well. I could have given Orcon Notice on 23rd August and avoided this, but I have always been strongly advised several times never to do this. So Spark should have done this for me – I can see no other reason for the time taken by spark to complete this.
Just to clarify also – I have no issue really with Orcon, I understand their policy and their service has been fantastic thru out, but thru bad service from Spark and a flaw in the process procedure in general, I feel I have been unfairly penalised.
I’m posting this here so that hopefully someone from both ISPs can see this and maybe one of them will offer to pay the $68.04 that Orcon are charging me for services that I can’t use at all because they don’t even exist anymore.
The lesson here for all is that a credit from any ISP as an incentive for you to change may not mean that you get anything for free at all...