Is my UFB Installation Dodgy?

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natodbnz

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#153718 6-Oct-2014 09:25

We had our UFB installed last week. The fibre was brought overhead to our house and from there was along the edge of the eve out to the corner of the house. What concerns me is that to bring from the edge of the eve to the wall they have cable-tied it to the return pipe that connects the guttering to the downpipe. Once it hits the house wall they have run it inside a thin pvc pipe down to the external Chorus box. It seems slightly dodgy having fibre tied to our plastic guttering. I went out on Saturday and got some downpipe brackets to make sure the piping was as secure as possible as it blows about a bit in the wind.

Does this seem like a dodgy install to you guys? I can get pics later if it isn't clear.

Cheers

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#1148080 6-Oct-2014 10:35

Pics would be a good idea.

Andib

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#1148081 6-Oct-2014 10:37

timmmay: Pics would be a good idea.

+1, There are a few UFB Installers / Chorus guys around here who would be able to give you the best idea as to if it's a dodgy install or not

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cyril7

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#1148084 6-Oct-2014 10:39

Sounds standard fare if it were the old Telstra HFC installs, however I would have expected them to install a new conduit to drop it down the wall.

Cyril

natodbnz

7 posts

Wannabe Geek

#1148437 6-Oct-2014 17:45

\\Edit: for some reason BBcode for images isn't working foe me, and links are broken because my account is new so just copy the imgur links.

Here are some pictures.

Cable comes off eve and wrapped around guttering pipe: https://imgur.com/e9UWNHw

Runs along pipe to house: https://imgur.com/ikuojmM

Down pipe to chorus box: https://imgur.com/gbnXmEH

Mostly concerned about how it's strapped to the guttering. I would have thought keeping it attached to the eve was a safer, more permanent solution?

wally22

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#1148451 6-Oct-2014 18:09

I have to agree with the OP. IMHO, the way it is fed along the downpipe is trouble waiting to happen. BTW I am not an installer.

nickb800

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#1148475 6-Oct-2014 18:25

Did this install happen on a Friday afternoon perchance? Looks like the installers were in a rush to go somewhere else...

natodbnz

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#1148480 6-Oct-2014 18:30

It was a Monday when they did that. I was expecting the whole install to be done on Tuesday, hadn't been told there was an outside team and inside team and the outside team just roll up and do the work when you aren't there. They called me to confirm they could carry out work but I wasn't home to actually see what they were doing.

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cyril7

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#1148508 6-Oct-2014 19:11

Hi, the wrapping the fibre around the outside of the down pipe is a bit daft and asking for trouble.

It would have been better if they stayed with edge of the eave and brought it around to side on to the conduit and run a conduit under the eave back to the current conduit.,

Cyril

InstallerUFB

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#1148666 6-Oct-2014 21:49

Yes I would have to agree that the install looks a bit rough - including going around and then along the Down Pipe - and also the section of flexi stopping short of the grill.

Natodbnz - if you are willing to PM me your address details - I will pass on your details to some of the QA team/s to follow this install up.

natodbnz

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#1148898 7-Oct-2014 09:06

Cool thanks everyone. I've PM'd InstallerUFB so we'll see how we get on.

mdooher

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#1148914 7-Oct-2014 09:31

natodbnz:

Does this seem like a dodgy install to you guys? I can get pics later if it isn't clear.

Cheers

A bit Dodgy... This is a lot dodgy. It looks to me like the installer ran out of conduit bends. The wire should have come around the fascia next to the wall and then straight into horizontal conduit and then round a 90 and vertically down the wall to the ETP. It is ok to put a bit of flexi to do from the vertical conduit and then around into the bottom of the ETP but not that ugly upward facing bit of flexi that goes to the vent in the wall. A good installer would have drilled the foundation wall behind the ETP and ran the internal cable that way. You wouldn't even have seen it.

As for coming across and down the downpipe; how are you supposed to replace the spouting or downpipe without "interfering" with Chorus's network? It is also obvious from the Duct tape on your spouting that work is going to have to be done on it in the not too distant future anyway :)

Matthew

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#1148934 7-Oct-2014 09:48

I'm not too impressed with my VDSL install, they just used some conduit which hangs loosely at the side of the house blowing in the wind and looks shocking. I have to call Vodafone anyway because my connection has dropped 10mbps due to the cheap cabling theyve used - touches anything at all for a second and the out layer falls off exposing the line.... got rid of the item it was rubbing against (at a very large cost to me), but was pretty damn obvious that was going to happen.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Chorusnz

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#1149064 7-Oct-2014 12:17

At Chorus we have looked at this installation and offer the following advice;

Clipping the cable under the eaves is to Chorus standard. However - bringing the cable around the front of the downpipe is not to Chorus standard.

Installing the cable down behind a downpipe is good practice. However, zip tying the cable to a down pipe is not to standard, and the technician should return to correct this sub-standard install.

There is also no requirement to install a conduit down the side of the house. The cable could have been secured to the house with P Clips unobtrusively behind the downpipe .

Cabling exiting the ETP is internal rated only, and should not be exposed to the elements. Management of the internal cable (flexi on the left) is poor, not following good working practice.

The solution that we expect to see installed in a case such as this is indicated on the photo above.

If the OP could DM me their contact details I will arrange to get this job inspected and remedial work done to correct it to the standards we set out with our installation partners.

regards
^GL

natodbnz

7 posts

Wannabe Geek

#1149164 7-Oct-2014 14:18

I've PM'd you my details. Thanks.

natodbnz

7 posts

Wannabe Geek

#1149337 7-Oct-2014 17:51

Ok so I've just had a visit from Chorus. They have changed the pipe situation as shown below and they have said the internal guy will have to fix up the other issue. They probably could have used some of the excess length used going around the corner to make this tidier but at least I no longer fear a gust of wind bringing the connection down.

https://imgur.com/o3iAtZV

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