Maxnet Problems

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r33ks

75 posts

Master Geek

#15372 19-Aug-2007 09:00

Hi,

Just wondering if any Maxnet customers have had problems with their DSL in the past couple of days?

We have been having problems authenticating from Friday afternoon until around 2am Sunday.

It seems ok now, however during our numerious calls, we have been told we were the only customer affected, and/or it was a telecom problem with our service.

bok007

77 posts

Master Geek

#82928 20-Aug-2007 09:54

Guy I work with also had problems with Maxnet over the weekend,
from Friday until Sunday night.

r33ks

75 posts

Master Geek

#82957 20-Aug-2007 12:22

What kind of problems? I don't feel so alone now

we were being told we were the only one with problems

We have had problems over the same period. The problem goes like this.

At some stage during the day Friday we started having problems with our connection. The ADSL line itself is up, but the virtual circuit (VC) is not up.

Occasionally through the day the VC will come up, but only for a minute or so.

Looking back through the logs, the VC will come up in a stable way around 1am, and then will start playing up again around 9am in the morning. Until 9am the connection works fine, can download email, and browse, no problem. I have enabled ppp authentication debugging when we have the problem, and we are happily sending out ppp authentication packets, but receiving nothing.

Maxnet have referred it to Telecom, as they believe it's a TNZ network problem, we are being told that because we have interleaving turned off TNZ will not even look at it. Maxnet are telling us that it can be investigated by TNZ if we have interleaving enabled, but that they will have to charge us $20 to enable interleaving. I don't agree with being charged to allow them to troubleshoot a problem, but what choice do I have?

What exchange is your friend on? We are connected to Browns Bay. It is working now for your friend?

bok007

77 posts

Master Geek

#82976 20-Aug-2007 13:30

snap!
Browns bay as well

My colleague noticed no email & very slow browsing from Friday until Sunday night.

Telecom should fault find with interleaving off, phone up again & hopefully you
will get a more helpful CSR.
Might pay to wait until all this "bubble" nonsense has settled down.

Is your phone line noisy?
There was a thread about SNR here last week - check your stats.

I had similar problems over Xmas - took 2 months before I got a fix,
and that was phoning at least once a week, sometimes every day!

r33ks

75 posts

Master Geek

#83176 21-Aug-2007 17:17

Well, got home from work last night, and everything was back to normal. No explination from Maxnet why we were effectivly offline for 2.5 days, and no interest for any kind of compensation..... but why am I not surprised.

bok007

77 posts

Master Geek

#83282 22-Aug-2007 09:12

There were other people in Browns Bay also with noisy phone lines.
It's a very old exchange & every time it rains heavily it could trigger problems