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#153744 6-Oct-2014 19:20
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Well in 2 weeks I have seen two rubbish UFB installs and am just flat out sick of coming across them. Our tax payers dollars are going in to a network that looks like something out of Vietnam due to lazy installs and bad QA work from the governing bodies. Thought I would just post up here as I think the main problem is that customers aren't aware this isn't OK and that they need sorting. I feel I am allowed to say these are cr4p because I have actually done UFB installs and know the lengths I had to go to to meet Chorus specs (conduit, stainless saddles appropriate location etc).

1. Porirua.
Single tenant, no shared driveways.
This was my first experience with Chorus' new "rigid" ribonet. The ribonet had simply been jointed in to the main conduits out on the footpath and then tacked, un-protected, (very sparingly) along a 25m fence line. Just takes one low life to come and pull that and there goes your connection! Once it got to the building there was a couple of metres between the fence and building so the ribonet just got draped down the fence an dug in (very very shallow) to get across to the building. From here it comes back out of the ground and is once again tacked (at ground level) along in a garden. I don't care how tough they think this ribonet is, it is still tiny. One decent hit with a shovel and there goes the connection. From here it gets taken up the side of the building and then just drilled straight through (like a Sky installer) and in to the ONT's position.
Unfortunately no photos of this as I was just so ropeable at the time I just left.

2. Hastings.
Single tenant, no shared driveways.
I encountered this one just today, I was there for a PABX install. Took a picture of this because it is just so lazy I couldn't believe it....



The ONT just simply lying in the bottom of a 6RU open frame cabinet (Sorry the photo is so small, ha to crop for Geekzone gallery).


With both of these instances I have logged faults with Chorus so they will get fixed. But I can't help think people will just accept this as the norm. It is most definitely not ok!!! Don't sign off your UFB install until you are 100% happy with it. Lazy installers are taking advantage and it's just plain cr4p.

Edit: Spelling.

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  #1148732 6-Oct-2014 23:01
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Well what do you expect? People don't know what the end result is supposed to look like so they don't complain unless they don't have a working connection.

It's up to chorus and the LFCs to police these issues and issue warnings and such to those who don't follow the rules.




Regards
Stefan Andres Charsley

'That VDSL Cat'
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  #1148816 7-Oct-2014 02:01
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just as with VDSL installations, it seems with UFB bad installations are creeping in there now...


Ild hope these are isolated cases and would love to see the QA stepped up a bit - when i had issues with my VDSL installation, the one QA was the paperwork.. And when the "team manger" came out, he had every excuse under the sun for why the installation was not done up to scratch. 


I am generally calm and collect about it Afterall Who wants to do their best efforts when the customer is angry and demanding things, the installers are just doing their jobs but when they try to save time i pull stunts they think they will get away with... i too am ropeable... 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


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  #1148831 7-Oct-2014 07:14
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Chorus will take immediate action if you raise these.

I've passed on a couple lately that I've seen just walking down the street in Wellington (not even my customers), in one the entire section of footpath was dug up within days again so it could be ducted properly after I mentioned it.

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  #1148836 7-Oct-2014 07:30
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I too have seen a number of suspect installs. Around Wgtn CBD there are a number of instances where flexi has been used to rise out of the 50mm green duct thats just above pavement level, fully exposed to street traffic and often jumping several cm unsuspended to a wall.

Not only is flexy prone to foot and vehicle damage, its low UV resistance means it will turn to dust in 5yrs or less.

Cyril

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  #1148865 7-Oct-2014 08:28
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On the other hand, we had UFB installed at work and the install was perfect, so much so that Chorus inspected it and sent the installers back because one of the screws securing the Fibre Termination box was in the wrong place through the plastic case.

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  #1149079 7-Oct-2014 12:33
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Fixed price contractor takes short cut to maximise profit. Imagine that?

I work for a company that undertakes commercial contracts.

/dev/null
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  #1149080 7-Oct-2014 12:37
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I've seen a few shocking UFB installs. One of which was just hanging from the wall (not even screwed in because it was "concrete") - raised with Chorus and they fixed it very quickly.

The other I am seeing (especially on UFF) is provisioning errors, for example UFF provisioned one of my customers onto the wrong handover, the ISP couldn't see the connection and raised it with UFF only to be told "no fault found", took 3 weeks to sort something that should have been pretty simple.




 
 
 
 


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  #1149283 7-Oct-2014 16:53
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Would anyone from Chorus deem this to be a rubbish install or not?


They've installed this in my street, just the other week.

They dug up the tar seal and there's a 20 mm grey electrical conduit emerging from the ground and clipped to the fence. The black cable then runs horizontally along the fence to the house.

I can't see what the other end looks like from the road.




Whatifthespacekeyhadneverbeeninvented?


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  #1149291 7-Oct-2014 16:59
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sbiddle: Chorus will take immediate action if you raise these.

I've passed on a couple lately that I've seen just walking down the street in Wellington (not even my customers), in one the entire section of footpath was dug up within days again so it could be ducted properly after I mentioned it.


The problem is that most people don't know how to identify a bad install so chorus won't get that call in the first place.




Regards
Stefan Andres Charsley



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  #1149296 7-Oct-2014 17:07
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DarthKermit: Would anyone from Chorus deem this to be a rubbish install or not?


They've installed this in my street, just the other week.

They dug up the tar seal and there's a 20 mm grey electrical conduit emerging from the ground and clipped to the fence. The black cable then runs horizontally along the fence to the house.

I can't see what the other end looks like from the road.


Yep!! That's what my Porirua one looked like. It just pure cr4p and I can't believe some numpty at Chorus has approved the use of this "rugged" Ribonet.

@sbiddle - Yep you are right, they will fix them straight away which is good. But it shouldn't happen in the first place!!

At the end of the day it's all coming back to money. The Chorus suits can't expect installers to do this work on a code, it just isn't the right way to do it. And yea I realise they probably don't have much choice because they get a limited amount of money from CFH but maybe that should have been thought about 5 years ago when the project started.

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  #1149334 7-Oct-2014 17:48
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A fibre installed ia worth roughly about ~$300 - so i can see why this is happening and itll just happen more

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  #1149348 7-Oct-2014 18:03
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Cbfd: A fibre installed ia worth roughly about ~$300 - so i can see why this is happening and itll just happen more


$300 to whom?

Average costs for a UFB install are still well in excess of that.



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  #1149486 7-Oct-2014 20:47
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$300 is what goes to the install on codes

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  #1149492 7-Oct-2014 20:53
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We are in the process of getting fibre installed. Will know a bit more regarding the install process after they see us on Thursday, but basically we live in a block of five apartments.

Is there any information out there or a checklist we can follow around what makes/ doesn't make a good install?

ckc

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  #1149497 7-Oct-2014 21:02
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Holy crap. Looking at this and the other thread, I guess I'm going to have to be there and make sure they don't do something horrible.

Was it naive of me to expect set standards?

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