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#153859 10-Oct-2014 07:43
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I ordered a UFB connection in August with Vodafone but have no luck in communicating with them about when it will be connected.  Does anyone have the email address or phone number for someone at Vodafone who owns a clue?

I am in a new apartment building in a Auckland CBD fringe (College Hill) which has fibre all ready to the distribution box inside my apartment.  Before I signed the lease I confirmed UFB was available at the address.  The day I signed the lease I order my connection.  They told me the UFB order system was down and they would load my order the next day and I would get a confirmation email when it was loaded.  The next day I go the confirmation email for an install a week later.  A week later and the installer turned up and connected ADSL!  I spent an hour and a half on the phone trying get the problem fixed.  I spoke to 7 different people, something that does not inspire confidence.  I was told my install would be done within 20 days.  No confirmation email and well past that time now.  I assume a third install booking attempt via the 0800 number is a waste of time as there appears no Vodafone system to actually order UFB.  I tried email but that has result in no reply either.

Can someone from Vodafone confirm they do actually offer a UFB service? Does anyone here have a Vodafone UFB connection?  If so how did they order it?  Was it drama free, or is my experience the norm?

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  #1151040 10-Oct-2014 07:51
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To answer your question in the simplest way - Yes Vodafone offer UFB and have many thousands of UFB customers.



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  #1151051 10-Oct-2014 08:14
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Can you please DM some details I can get someone to take a look

Thanks

 
 
 
 


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  #1151161 10-Oct-2014 10:49
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No they haven't. I got a personalised advertisement addressed to me this week asking me if I want to change to UFB.




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  #1151639 10-Oct-2014 23:53

Can also confirm that vodafone definitely offer UFB. As had a door to door salesman from vodafone come to my house trying to get me to sign up to vodafone UFB.





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  #1151691 11-Oct-2014 08:22
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There have been some frustrations with it though! (I don't name the ISP in that post, but it was Vodafone).

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