I am in a new apartment building in a Auckland CBD fringe (College Hill) which has fibre all ready to the distribution box inside my apartment. Before I signed the lease I confirmed UFB was available at the address. The day I signed the lease I order my connection. They told me the UFB order system was down and they would load my order the next day and I would get a confirmation email when it was loaded. The next day I go the confirmation email for an install a week later. A week later and the installer turned up and connected ADSL! I spent an hour and a half on the phone trying get the problem fixed. I spoke to 7 different people, something that does not inspire confidence. I was told my install would be done within 20 days. No confirmation email and well past that time now. I assume a third install booking attempt via the 0800 number is a waste of time as there appears no Vodafone system to actually order UFB. I tried email but that has result in no reply either.
Can someone from Vodafone confirm they do actually offer a UFB service? Does anyone here have a Vodafone UFB connection? If so how did they order it? Was it drama free, or is my experience the norm?