Is this an acceptable VDSL install ?

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xpd

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#153980 14-Oct-2014 15:47

Did ask (aka hijack) in another thread but went nowhere... so..

https://i.imgur.com/e66uLat.jpg

Is this an acceptable VDSL installation ? The way I see it, is that the conduit is now just a channel for rain water to run down and kill my line speed. Shouldnt it have been run up to the junction box to create a "sealed" cable ?

It also looks damn ugly having this conduit hanging off the side of the house.

It was installed a few months ago but only noticed it recently after getting a tree removed from the front of the section, and now this can be seen from the footpath.......

XPD / Gavin

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#1153714 14-Oct-2014 15:53

That looks bad with it just dangling there..

ill point out though, my install(which ild say is an acceptable installation) didnt have conduit at all. simply cat5 running down the outta wall under the house.

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#1153723 14-Oct-2014 16:02

Contact your ISP and let them know you would like it fixed

InstallerUFB

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#1153733 14-Oct-2014 16:10

No that is not acceptable - complain to your ISP

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#1153737 14-Oct-2014 16:13

hio77: ... my install (which ild say is an acceptable installation) didnt have conduit at all. simply cat5 running down the outta wall under the house.

I hope it's UV-resistant outdoor cable - otherwise it won't last long.

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#1153742 14-Oct-2014 16:17

Sideface:
hio77: ... my install (which ild say is an acceptable installation) didnt have conduit at all. simply cat5 running down the outta wall under the house.

I hope it's UV-resistant outdoor cable - otherwise it won't last long.

getting offtopic a tad but....

after the effort it took for them to accept they were wrong, and actually run the cable in the first place - not to mention the whole issue of dealing with neighbours - elderly couple in cojoined unit who could not understand why we couldn't use the decommissioned Saturn cable... it was good enough.

im now having to move from there aswell, so i suppose i wont be around to keen an eye out on it. - ill be sure to mention it before leaving, UV resistance is one thing i didnt check when it was installed.

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xpd

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#1153757 14-Oct-2014 16:18

Yeah Ive contacted Vodafone but have to play the waiting game for their response - just thought Id get some other opinions on it :)

Already had Chorus out a few weeks after the initial install because they ran the cable though the tree (now removed) and it rubbed itself bare :-p

Some people dont seem to think.... ;)

XPD / Gavin

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#1153803 14-Oct-2014 16:56

almost brought up my dinner! o . m . g . !

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#1154188 15-Oct-2014 10:14

That's not a acceptable installation no. The way it's dangling there will cause wear on the cable very fast. I would say raise this with your ISP and get them to fix this.

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#1154193 15-Oct-2014 10:19

This does not appear (based on the photo evidence) to be an acceptable Chorus installation.

Please DM your name, address & ISP details and I will get the local Field Service Manager to investigate and arrange remedial work.

^GL

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#1156567 17-Oct-2014 09:32

Update : Chorus just called, will be out next week to tidy it up :)

XPD / Gavin

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#1156573 17-Oct-2014 09:39

Nice one Chorusnz! I think this is the first time I've seen Chorus proactively working through social media to fix something like this. What a breath of fresh air :)

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xpd

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#1159705 22-Oct-2014 08:15

Well, they came out and tidied it up...not exactly the way that was explained to me over the phone, but better than what it was... will flick up some photos tonight.

XPD / Gavin

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xpd

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#1164141 29-Oct-2014 09:36

Wowsers..... I was off sick yesterday, but got a call on my mobile from "Reuben" at Chorus... he was on his way to finish the job - he turned up 30mins later with colleague in tow and they've done a brilliant job :) Will take pics of final job when i get home tonight.
My sync rate has even increased by 2Mbps as well ;)

Steam flies along even better now ;)

XPD / Gavin

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#1164151 29-Oct-2014 10:17

sidefx: Nice one Chorusnz! I think this is the first time I've seen Chorus proactively working through social media to fix something like this. What a breath of fresh air :)

Chorus have been nothing but awesome and responsive when contacted directly through social media. They've done it for a long time. When my ISP dithered at my last place, asking Chorus about it got a tech out the next day, a Saturday, to fix the problem.

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#1165472 31-Oct-2014 08:36

The finished product....

XPD / Gavin

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