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urilia

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#15464 24-Aug-2007 10:35
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I've just moved to West Harbour and was in the process of getting broadband sorted, all was going well, my ISP phoned and told me broadband should be sorted by tomorrow afternoon. Alas, when I got home and tried, it wasn't to be.
Apparantly Telecon went to my local exchange, only to discover it is running at full capacity... pffft.

So basically, I'm screwed in regards to wanting broadband. As I have to wait for someone to cancel their connection, or for Telecom to upgrade the capacity, which won't happen this side of the century.

Have many experienced this issue? If so, how long was your wait? Any tips on how to speed up the process?

It's pathetic that ISPs advertise broadband as so attractive, then you get sucker punched by the lack of equipment for the demand. Go Telecom!

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freitasm
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#83576 24-Aug-2007 10:42
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In these forums we call the companies by their names. Was that a slip, I believe?






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nzbnw
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#83580 24-Aug-2007 11:09
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urilia:

So basically, I'm screwed in regards to wanting broadband. As I have to wait for someone to cancel their connection, or for Telecom to upgrade the capacity, which won't happen this side of the century......

.... Any tips on how to speed up the process?



It is not always Telecom's fault in regard to the time frame of installing equipment, they just like yourself if you wanted to build a new house or expand, have to obtain resource consents, to make the necessary expansions to install new equipment. If they could install the equipment tomorrow, then I'm sure they would.

Try signing up for Mobile Broadband, this is a good alternative.

nzbnw








exportgoldman
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  #83590 24-Aug-2007 11:35
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It is not always Telecom's fault in regard to the time frame of installing equipment, they just like yourself if you wanted to build a new house or expand, have to obtain resource consents, to make the necessary expansions to install new equipment. If they could install the equipment tomorrow, then I'm sure they would.
Try signing up for Mobile Broadband, this is a good alternative.


This is the first I've heard that Telecom need to get a respource consent to install gear in their own exchange! Unless you mean the roadside cabinets, which I believe Telecom have a blanket resource consent from the local councils to install. IE They don't need to get a seperate consent to install each single cabinet.

I believe one of the main factors stopping Telecom installing the gear tomorrow is lack of investment in the NZ Market place, we have Telecom spending 0.3% of revenue on capital investment, where 2%-3% worldwide is the norm.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.



itey
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  #83604 24-Aug-2007 13:10
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freitasm:

In these forums we call the companies by their names. Was that a slip, I believe?




considering he spelt it right all but one time, and the n key is right beside the m key, I would guess it was a slip ;)

bjhoogs
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  #83605 24-Aug-2007 13:37
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urilia:Have many experienced this issue? If so, how long was your wait? Any tips on how to speed up the process?

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=15202

took about a week there I think

cokemaster
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#83608 24-Aug-2007 13:56
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exportgoldman:
This is the first I've heard that Telecom need to get a respource consent to install gear in their own exchange! Unless you mean the roadside cabinets, which I believe Telecom have a blanket resource consent from the local councils to install. IE They don't need to get a seperate consent to install each single cabinet.


However if the exchange is full or running at capacity as the topic suggested, could you enlighten us how you'd put more gear in? Keep pushing more in till the building walls burst?

Exchanges need to be carefully managed to ensure that outages and failures caused by overloading, its sometimes not the case of just throwing more ADSL gear into it. So even if there is capacity, getting the gear in can take time in telco worlds.




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geekiegeek
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#83623 24-Aug-2007 15:28
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Having worked in many Telecom exchanges in my time I can tell you that most of them have entire floors of space to spare as they were built to house a dozen techs as well as all of the equipment back in the days of the post office owning them. Since then the equipment has shrunk and the techs have been replaced by contractors. A DSLAM is less then 1 meter square so we are not talking about building a mansion size west wing here.

Basically they will wait until there is enough demand in an area before expanding - no point putting in a new DSLAM if only one user will ever use it.

One thing you can do is write to the CEO - I have done this myself (via email CEO's name@telecom.co.nz) when having the same issue and within a few hours I had a phone call from Xtra and regular updates over the next few days until it was sorted. If you dont ask......



sudo
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  #83644 24-Aug-2007 18:44
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DSLAMs are not always in the traditional exchanges (also West Harbour is a new area). They may be renting a room
from an existing building in the area.

Telecoms bureaucracy is a likely culprit. They have a noticable lack of planning and usually fix things as a part of a knee-jerk.




exportgoldman
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  #83659 24-Aug-2007 19:42
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However if the exchange is full or running at capacity as the topic suggested, could you enlighten us how you'd put more gear in? Keep pushing more in till the building walls burst?

Exchanges need to be carefully managed to ensure that outages and failures caused by overloading, its sometimes not the case of just throwing more ADSL gear into it. So even if there is capacity, getting the gear in can take time in telco worlds.


I think geekygeek explained this best, even Computer World has covered this topic "Telecom Exchanges erriely quite and empty.

You never responded to the more rational arguement that geekygeek touched on as well, how a company that spends 0.3% of revenue (as opposed to the industry average of %2-%3) has to prioritise capex investment.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

bradstewart
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  #83662 24-Aug-2007 20:27
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exportgoldman:
However if the exchange is full or running at capacity as the topic suggested, could you enlighten us how you'd put more gear in? Keep pushing more in till the building walls burst?

Exchanges need to be carefully managed to ensure that outages and failures caused by overloading, its sometimes not the case of just throwing more ADSL gear into it. So even if there is capacity, getting the gear in can take time in telco worlds.


I think geekygeek explained this best, even Computer World has covered this topic "Telecom Exchanges erriely quite and empty.

You never responded to the more rational arguement that geekygeek touched on as well, how a company that spends 0.3% of revenue (as opposed to the industry average of %2-%3) has to prioritise capex investment.


What is the point in responding? No amount of rational reasoning would quieten your insatiable need to continually bash Telecom. It's beginning to get very tiring, I am yet to see any positive posts by you.

As geekiegeek said: "Basically they will wait until there is enough demand in an area before expanding - no point putting in a new DSLAM if only one user will ever use it." They aren't going to upgrade capacity for just anyone... You need to be rich and able to command media attention for that.

geekiegeek
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#83681 24-Aug-2007 22:18
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Brad is correct. rich or make enough noise with the right people - my email to Theresa seemed to work.


exportgoldman
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  #83700 24-Aug-2007 23:51
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What is the point in responding? No amount of rational reasoning would quieten your insatiable need to continually bash Telecom. It's beginning to get very tiring, I am yet to see any positive posts by you.




Thinking about my last few weeks posts, your right, I am being very harsh on Telecom. Perhaps because I'm angry at them for silently moving e-mail data overseas, and shocked by their weeklong outages which happen two or three times a year.



I also have a fair amount of distain for people arguing their point, with no answers, references, or even aknowlegment of facts and history surrounding events, people do find this annoying, Call it the geek in me, I lack personality, in preference to raw facts, and yeild to the smartest in the room. :-)



To be fair, I'm very postive about Telecom's Mobile strategy, some very wise Telecom minds have thought out their end game for a fair while, politically well played in regards to TelstraClear's Unplugged, and a technologically sound solution for seperate data/GSM platforms in New Zealand's ruggard terrain.



I'm even looking at moving my Mobile platform to Telecom from Vodafone. Their new deal with $300 credit, a free $350 phone, and their business FlexiTime plan will save me 20% to 30% compared to Vodafone, and the network coverage will increase.



Tell ya what, I'll ease up on Xtra, if someone can name the award they won in 2006.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

nzbnw
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  #83703 25-Aug-2007 00:03
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exportgoldman: 

Tell ya what, I'll ease up on Xtra, if someone can name the award they won in 2006.


*#%^& ISP? Well myself and countless other Telecom employees work hard to change peoples perceptions of Telecom, but sometimes it doesnt matter what we do, or say we are allways wrong Embarassed.

To be honest, Telecom aside, I have found Xtra to be quite good, but then perhaps I know enough to when some CSR try's to make one run around like ahead less chicken chicken Smile.

nzbnw







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  #83705 25-Aug-2007 00:07
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exportgoldman:

Tell ya what, I'll ease up on Xtra, if someone can name the award they won in 2006.


I think you will find the answer is...

Best High-speed Internet Site
Winner: Xtramsn (www.xtramsn.co.nz/streaming)

If the answer happens to be anything else, then maybe it should not be mention in this forum?


I also have a fair amount of distain for people arguing their point, with no answers, references, or even aknowlegment of facts and history surrounding events, people do find this annoying, Call it the geek in me, I lack personality, in preference to raw facts, and yeild to the smartest in the room. :-)


And HERE is where I got my answer.

Please keep this on topic now.

nzbnw
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  #83707 25-Aug-2007 00:12
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rscole86: Please keep this on topic now.


Sorry, but I just have to say this. I didn't know you where a mod! But congratulations anyway!








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