Changing RSP on Fibre

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shermanp

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#154692 4-Nov-2014 17:00

Hi Folks,

I just wanted to ask, what is the current situation regarding changing providers on UFB?

If it's possible, are there any issues or gotchas that we would need to be aware of?

The LFC in this case is UltraFast Fibre.

Cheers,
Sherman

michaelmurfy

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#1168682 4-Nov-2014 17:46

How I did it was provision service to Port 2 of the ONT (you can do this with UFF/Enable but not on Chorus's network) then once it is up and running disconnect the service running on Port 1.

When I did do it I was told I was the first to request such a thing and it did take them a few weeks to provision but worked pretty well meaning essentially a seamless swapover.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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shermanp

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#1168684 4-Nov-2014 17:47

Hmm, that's a thought.

michaelmurfy

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#1168698 4-Nov-2014 17:51

shermanp: Hmm, that's a thought.

Just make your new ISP aware to shove the request through to Enable / UFF with "provision connection on Port 2 of ONT" - the ISP doesn't have to do anything special other than that.

The ISP in my case was Unleash/Solarix and they did it with some ease.

Darren0

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#1168803 4-Nov-2014 20:03

If your RSP is taking over a connection, they should just need your details along with your order number (UFF Reference) which your current RSP should be able to supply no sweat.

You should get in touch with each party to make sure you don't pay any termination fees as your RSP is actually contracted to service the address for 12 months.

shermanp

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#1168805 4-Nov-2014 20:11

We had a 12 month contract and we are now outside of that period.

Thanks for the replies.