changes to terms and conditions (30 day money back guarantee)

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bjhoogs

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Master Geek

#15485 25-Aug-2007 01:18

"Installation Assurance for Wireless broadband customers

Where you buy wireless services from us, we will do everything we can to provide you with a working broadband or phone and broadband service. If you are having any problems getting a reliable service established, please call our Customer Helpdesk (0800 4 WOOSH) for assistance.

If you have any issues related to our service that we are not able to solve over the phone we will send a mobile technician to you. They should resolve any issues. If however, you are still not satisfied we may provide you with a wired (ADSL) broadband service.

If, after these steps, we are not able to provide you with a reliable broadband service within 30 days of joining Woosh, you may return your equipment to Woosh and we will happily refund you any installation and monthly charges you have paid us."

Looks like now if wireless doesn't work you are locked into them supplying DSL.

paradoxsm

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#83728 25-Aug-2007 01:51

Woosh suck. They are the one company that simply tries to drive customers away, I've ranted enough about how bad they are, I moved on a long time ago.

Batman

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#83749 25-Aug-2007 11:08

you think it's got anything to do with its birthplace being invercargill? it's pretty near gore ...

richms

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#83798 25-Aug-2007 19:51

Well, thats cool if they provide you the same pricing over adsl and pstn as their wireless service does. If they expect you to pay telecom prices for the phoneline for adsl then forget it.

Richard rich.ms

sleemanj

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#83824 26-Aug-2007 02:39

richms: Well, thats cool if they provide you the same pricing over adsl and pstn as their wireless service does.

Doesn't sound very cool to me. Why would you go with Woosh unless you actually wanted to, I don't know, be wireless and mobile (at least in so far as you can be mobile with Woosh).

Sounds to me like Woosh has pretty much abandoned the whole mobile internet idea, and are now just another internet company, that they can in some cases hook you up wirelessly sounds more and more like a by product rather than a selling point.

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cokemaster

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#83839 26-Aug-2007 10:13

Well its hard to justify investment in alternative broadband delivery methods when our labour friends just removed the business case by opening up the copper.

Expect a good few years while companies fight over the ADSL pie (and all the issues that come with it) before wireless is given a priority again.

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aw

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#84228 29-Aug-2007 09:56

I do think that a Woosh wireless connection still has its uses - it's a cheap and handy backup internet link in case your primary one fails. I've got my home network set up for automatic failover to my Woosh connection, the primary being an ADSL connection with Xnet.

It so happens I'm using my woosh connection right now as my ADSL modem is refusing to stay up for more than five minutes at a time. Probably the modem itself as its own web UI stops responding too.

I wouldn't use Woosh as a primary connection tho.

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Old Grey Geek

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#84808 1-Sep-2007 17:41

I've been using Woosh since they started the VOIP phone, mainly because I was sick of Telecoms attitude and wanted to ditch the $40+ landline, and I have had few if any problems. I have seen others note their dissatisfaction on these boards but hey I've seen a lot more problems with Telecom\Xtra.
Woosh were going to unveil their WiMax product but then the MED put the kibosh on that by not allowing an unused piece of spectrum (originally licenced for multi point TV broadcast) that Woosh bought off Telecom and Sky tv. It's up for auction at the end of the year but don't hold your breath I can almost guarantee that either Vodafone or Telecom get their greedy little hands on that and Woosh will probably fade away. Shame really, good on them for trying and shame on the people of NZ for blindly following the "market leader" SHEEP!!!!!

paradoxsm

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#84809 1-Sep-2007 17:58

I had no issues with their service asides a few outages in the early days. They were always helpful and happy to have you on board.
and good on them for investing and taking on the big fellas with something innovative while annnnettte moaned to get the exchanges opened up.

Sadly something happened internally where they started treating customers like crap, dissuading new custmers with huge setup fees and contracts and started the whole dodgy marketing thing. I was still a customer till recently paying the suspend fees but they decided they would rather cancel my account instead at no notice and not even refund me part of the charges. I'm taking them to the disputes tribunal over the breach just to prove a point.

The good news is, Someone had realized their internal issues and is working to patch them up. Hopefully we will possibly see the rebirth of the old woosh