Need a new roadside cabinet

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billgates

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#15591 30-Aug-2007 13:37

I know this was discussed in one of the thread before, but it somewhat went off course. But this is a new problem and i need REAL suggestions

My old man opening a new business in one of the oldest suburbs of Hamilton. Rings up Telecom 3 weeks ago to get Telephone jacks put in the shop and get 2 business lines from them (Used to be a workshop and they never had telephone lines installed there) Telecom guy comes on 22nd of August, takes a look and tells, Network needs to be built. Network Team comes on 27th August and tells we need to build new road side cabinet as current is full. They say it will take up to 10 working days from 30th August which they STILL will not guarantee that it will be before 10days. Cant run business without broadband as software requires so. Dad and landlord agreed to start the rent from 1st of september as we thought telecom will have him hooked by 22nd August and now the date seems like 10th Semptember which Telecom still won't guarantee. I dont know the Telecom CEO's e-mail address. Telecom CSR reckons they need council consent, but i read in the earlier thread that they dont. They have automatic consent. I asked the CSR why were the Road Side Cabinets not built in the first place as its the oldest part of hamilton. He replies "It costs thousands of dollars and one customer on it is not enough". I get MAD when i hear this and reply "YOU ARE GOING TO HAVE TO BUILD NOW 1 FOR ME...ISNT IT?". He replies "YES". I told him then you should have built one in the first place even when my dad or someone else asked for a phone connection. ITs obvious. And he couldnt reply to it......

what can i do to speed up the process of getting my dads phone connections and road side cabinets? Telecom will not guarantee the 10days they told my dad when i gave them a call....write to the CEO? Whats his e-mail someone? or a better idea someone?

Do whatever you want to do man.

Bung

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#84445 30-Aug-2007 13:58

Don't waste too much time trying to speed up the installation of the cabinet. What you should be working on is Plan B because you will need it especially if you're the only ones on the waiting list.

exportgoldman

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#84464 30-Aug-2007 15:46

First off, sorry for hijacking your first thread.

If you can get Vodafone 3G coverage, then buy one of these

http://www.amazon.co.uk/Wireless-G-Router-UMTS-Broadband-Vodafone/dp/B000CDWH2E

and get a vodafone Data plan, http://www.vodafone.co.nz/personal/plans-services/plans/3G-broadband-and-data/3g-broadband-plans.jsp

and a 3G Card

You can get 3G for $70 (inc gst) on contract.

You then plug all the PC's into the router as per a normal broadband router.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

KiwiOverseas66

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#84479 30-Aug-2007 16:54

bloody frustrating I know - but in answer to your question about resource consent I can confirm that Telecom does not have a blanket consent for every type of construction it needs to do. I've worked with the downer connect/ transfield guys on numerous occassions re installation of cabinets, fibre, new demarc points, etc - and the only sort of automatic consent they have which could be called "blanket" consent is to pull new cable down existing conduit. Also - I'm presuming the build for a new cabinet will require CC approval if it affects pedestrians, possible traffic safety approval if there is a chance traffic will be affected, etc. To give you an idea of how this can sometimes work - if in Wellington for example you need to install fibre across a major road causing disruption to traffic - then the city council requires you to get traffic safety approval first and hire an approved traffic management company if you don't have one yourself. Then - the work is restricted to weekends only - so if you have a 3 day job it means doing it on 2 consecutive weekends - hence it becomes an automatic 7 day job. And it changes depending on the time of year. At Xmas time its not unusual for say Aklnd City Council and Wellington City Council to stop providing consents at the beginning of December for Lambton Quay and Queen Str (no disruption of Xmas shopping and traffic allowed). Aklnd is particularly bad because if you sneeze the wrong way you end up causing a traffic jam.

Anyway - I know now of the above helps in your case - but just understand the contracting guys will be trying bloody hard to get things done as quickly as possible. Oh - and they tend to be booked out a week in advance for their jobs - and no, trying to hire new cable contractors is like getting blood from a stone. Why do you think most of them drive around in shiny new vans!

The plan B option of mobile data above sounds like a good option.

tonyhughes

Hawkes Bay
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#84480 30-Aug-2007 17:00

I think Telecoms timeframes are perfectly reasonable, considering the amount of equipment they are going to have to install through a 3rd party contractor.

You were given good information all the way along, so really, Telecom hasn't held up the new business.

Telecoms acting CEO is unlikely to speed up the installation of a roadside cabinet that is less than two weeks away, and certainly isnt in a position to guarantee the timeframe (we're not talking about flipping a switch here) - the CEO doesnt do equipment ordering, and its not like you have been told 6 months or something ridiculous.

Just because you require service now is no reason for Telecom to have installed network years ago, before the business even existed. It appears that the moment they have been asked to put network in, they are doing so, in a quick timeframe. Having a cabinet with spare capacity sitting there for the last 5/10/20 years without being utilised would have achieved absolutely nothing.

I would take up the suggestion from exportgoldman - use 3G if signal is there (Vodafone or Telecom).

billgates

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#84482 30-Aug-2007 17:12

It dosent make any sense that they should wait for me to move in and then wait for council to pass consent....i have to wait and god knows how many others are probabily waiting....this is Grey St in Hamilton....thing is its common sense to have room for more connections rather than make people wait....its like...building a new suburb...houses are built...but wait we will build the road later when more people build houses....common sense is that houses will be built so build the roads anyway....its frustrating...when you face it....

@ 3G broadband sounds good but i still need Phone No for people to ring the business....which is also a major factor here....

Other funny thing is that last Telecom contractor to visit the exchange/road side cabinet should have notified and prob did notify Telecom that the exchange/road side cabinet is NOW FULL when he did the last connection....please build a new one....its common sense which Telecom Lacks....

Do whatever you want to do man.

KiwiOverseas66

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#84494 30-Aug-2007 18:38

Funny that you should use building a suburb as an analogy. The number of developers who put in a new subdivision, build the homes, lay the tarmac, arrange for the connection of power and water - and then a week before opening think "oh crap - I've fogotten to get phone lines installed - that'll only take a week...."

There is no automatic process which says once a cabinet is full it needs to be replaced - for two reasons 1) some of these cabinets can be around for ages at 95% capacity without ever getting full - and even when they do it will stay like that for months. Installing a new cabinet that might be sitting around for months without being used doesn't make economic sense. Great for providing lightning fast response times, but economically unsustainable. 2) Its near impossible to predict what demand will be for new lines. Old suburbs can remain static for years (maybe decades), then suddenly a new apartment building goes in and it go nuts.

But I agree - there is probably more that could be done to ensure that in high usage areas the is adequate spare capacity. One last thing - I think back in the old Post and Telecom days they used to deploy capacity in the manner you're thinking of. Of course back then they had a warehousing capacity in every NZ town second only to railways and employed 25,000 people to carry it out. Only the Government can spend money like that without worrying about tomorrow.

billgates

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#84507 30-Aug-2007 19:56

update - Telecom has moved the days from 10 to 17...and they still cannot guarantee it.....CSR @ 12.30pm told me that a manager will ring me back in ~2 hours....it's 8.00pm and haven't heard back....

Anyone knows if there is any way to get a Ph No using vodafone 3G Broadband?

Do whatever you want to do man.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Fraktul

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#84510 30-Aug-2007 20:03

There is Extend and Wired Country coverage in Hamilton - both are suitable for VoIP services.

billgates

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#84511 30-Aug-2007 20:05

Fraktul: There is Extend and Wired Country coverage in Hamilton - both are suitable for VoIP services.

can you run EFTPOS machines through it though?

Do whatever you want to do man.

Fraktul

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#84512 30-Aug-2007 20:13

Eftpos and G711 don't play nice - It is not reliable enough in a commercial environment from my experience (we were getting about 90-98% success rate). Thats why ETSL etc are moving to implement IP terminals more mainstream.

billgates

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#84514 30-Aug-2007 20:16

Fraktul: Eftpos and G711 don't play nice - It is not reliable enough in a commercial environment from my experience (we were getting about 90-98% success rate). Thats why ETSL etc are moving to implement IP terminals more mainstream.

cool...who do you recommend (Non copper line wise cause Telecom is so great) will run eftpos system, broadband and give us a phone no?

Vodafone 3G looks interesting but i think you cant run eftpos through it.....

Do whatever you want to do man.

Fraktul

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#84515 30-Aug-2007 20:20

*shrug* you can do Eftpos through mobile obviously as the cabs have it in them. Have not looked into this at all however, suggest your research online and maybe speak with Telecom to see if they will provide this service in a hurry since your in this predicament.

exportgoldman

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#84526 30-Aug-2007 21:05

Also remember that putting new cabinets into places which are full, but have no pending requests for new lines could be very unfeasable, as the demand for new POTS connections will be tracking down as people cancel their landlines for VOIP, and eftpos lines, and dialup internet dedicated lines.

As far as market pentration for POTS lines per capita goes, we probably hit the peek a few years ago and are tracking downwards.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

KiwiOverseas66

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#84585 31-Aug-2007 00:46

billgates:
Fraktul: Eftpos and G711 don't play nice - It is not reliable enough in a commercial environment from my experience (we were getting about 90-98% success rate). Thats why ETSL etc are moving to implement IP terminals more mainstream.

cool...who do you recommend (Non copper line wise cause Telecom is so great) will run eftpos system, broadband and give us a phone no?

Vodafone 3G looks interesting but i think you cant run eftpos through it.....

you can get mobile terminals through a number of providers on both mobile networks. Check out the contract terms first though. From what I can recall - usual story, the shorter the requirement the higher the price. You may be able to negotiate with them and get a mobile terminal on loan until a line is installed (the standard terminals are always cheaper). Re the phone numbers - if you go completely mobile then presumably you can get the numbers pretty quickly (also - don't know if there are any deals at the moment that bundle a mobile and data card together - hence, get your phone and broadband at the same time). If you need a landline phone number - might be possible to get it allocated early and have it forwarded to a mobile (both Telstra/ Telecom can do this sort of thing).

good luck.