UFB installers digging road up cut our phone line, can they fix it?

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timbosan

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#155933 13-Nov-2014 13:49

Our street is in the process of getting the green UFB conduit laid, and today the contractors are busy digging up the pavement where my phone lines goes to (across the road from my house) and now either I or the neighbor (in the house behind me) have a working phone. So I assume the contractors have cut the cable.

If I tell them (via the neighbor) that they have broken it, can they fix it without it being raised back to Chorus?

lucky015

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#1175223 13-Nov-2014 14:02

It always goes to chorus to fix, Can either be sent to them by the contractors via network damage contact number or via yourself booking a fault via your ISP.

timbosan

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#1175227 13-Nov-2014 14:06

Cool, thanks. I have raised a fault to my ISP (BigPipe) but as my mail server runs at home, I cannot get any emails then send (I did give them an alternative plus my mobile).

I thought I would check if it would be quicker for the contractors who are currently there to fix it, rather than waiting for a truck roll from Chorus.

sbiddle

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#1175234 13-Nov-2014 14:13

It's highly unlikely that any contractors on site have anything at all to do with the copper network, let alone the skills to fix it.

Chorusnz

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#1175238 13-Nov-2014 14:18

A different set of skills, materials required, so different team will be dispatched to repair broken cable.

^GL

timbosan

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#1175251 13-Nov-2014 14:47

@Chorusnz @sbiddle - Goods points, something I hadn't considered.

@Chorusnz - Don't suppose there is an target time for this kind of work that you could share?

vexxxboy

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#1175284 13-Nov-2014 16:01

they did the same thing when installing fibre in my street , They had to send a whole new team out to fix it, 4 hours later fixed.

Common sense is not as common as you think.

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timbosan

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#1175322 13-Nov-2014 16:50

Just heard back from BigPipe - Chorus are coming around tomorrow to have a look. Not quite 4 hours and you don't realise how much you use the Internet until its not there!

At least my modem (Technicolor) has a 3G USB stick in it, so I can get some sort of connectivity. Or cellphone with a hotspot.

Noodles

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#1175582 14-Nov-2014 08:24

Same thing happened in my street, they cut through the main copper line, killing all phones in the street. They also cut the feeder fibre down the road which knocked out internet/phones for about 5-10k people.

pjamieson

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#1176700 16-Nov-2014 11:38

If the damage is on your property, or affecting your own service, you should call your Retail Service Provider and log a fault.

Otherwise call Chorus on 0800 4 NETWORK (0800 463 896) - Option 2. If the Damage is dangerous, choose the Health & Safety option (4) instead.