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895 posts

Ultimate Geek
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Topic # 157673 9-Dec-2014 12:06
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I'm often in the position of advising friends and family members on which ISP/etc to use.  At the moment a lot of friends/etc who ask are on low incomes.

Usually I just say "Flip" but have recently run into someone who probably has dodgy phone cabling; after switching from POTS with Spark to POTS+DSL with Flip, their phone has become unreliable (incoming/outgoing calls often fail) and fixing this would involve a Chorus callout which at $120 is out of my friend's budget.

They have UFB available.  Currently the only cheap (<$70/mo) UFB option available here in Whanganui is Compass.  I last used them on dialup, so have no idea what they're like.  It sounds like Slingshot will launch in UFF areas soon too.

The main centres (and Hamilton) seem to have many more options, but again the question is, are the cheap ones any good?

By "good" I mean: the internet and voice services are reliable, and when things go wrong, the callcentre is helpful and problems are resolved quickly and without additional costs involved.  Cheap tolls preferred, internet speed merely needs to be adequate.

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1553 posts

Uber Geek
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  Reply # 1192081 9-Dec-2014 12:15
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There is no fee to fix a fault if the problem is with the Chorus network.



895 posts

Ultimate Geek
+1 received by user: 285


  Reply # 1192083 9-Dec-2014 12:18
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DarkShadow: There is no fee to fix a fault if the problem is with the Chorus network.


That's not exactly comforting for someone on a low income.  The idea of getting them UFB is they can if necessary plug a phone into the ONT/RGW and bypass any dodgy wiring that they'd have to pay to fix.

 
 
 
 


1260 posts

Uber Geek
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  Reply # 1192265 9-Dec-2014 15:40
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DarkShadow: There is no fee to fix a fault if the problem is with the Chorus network.


That doesn't help when the Chorus tech says "no fault found"... despite a 50% drop in sync rate after the last tech visited.




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Ultimate Geek
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  Reply # 1197651 15-Dec-2014 11:22
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deadlyllama:
DarkShadow: There is no fee to fix a fault if the problem is with the Chorus network.


That's not exactly comforting for someone on a low income.  The idea of getting them UFB is they can if necessary plug a phone into the ONT/RGW and bypass any dodgy wiring that they'd have to pay to fix.


If they can't pay the Chorus fix fee, how are they going to meet the UFB install cost and monthly fees?

375 posts

Ultimate Geek
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  Reply # 1199566 17-Dec-2014 23:03
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Compass arent a bad ISP nowdays, yes they had there issues (just read the posts) but they have picked up their game.

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