Ihug disconnections

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alvdy

27 posts

Geek

#15837 10-Sep-2007 16:12

Hello everyone.

We have ihug broadband 3.
We got a new modem a few weeks ago and have been having intermittant disconnections.
It has only started since we got this new router (D-link 504T)
I have ihug numerous times and they cant help me. The told me to change DSN settings and modulations. Nothing
Has anyone else been having these problems?
Are there any programs that can monitor your connection and log when you disconnect so that i can tell it to ihug as they want a log so they can lodge a fault with telecom.
Cheers
Allan Loveday

kaiwai

116 posts

Master Geek

#86125 10-Sep-2007 16:34

alvdy: Hello everyone.

We have ihug broadband 3.
We got a new modem a few weeks ago and have been having intermittant disconnections.
It has only started since we got this new router (D-link 504T)
I have ihug numerous times and they cant help me. The told me to change DSN settings and modulations. Nothing
Has anyone else been having these problems?
Are there any programs that can monitor your connection and log when you disconnect so that i can tell it to ihug as they want a log so they can lodge a fault with telecom.
Cheers
Allan Loveday

If you log into your router there should be an option of 'log', sometimes it is disabled, so you might need to enable it, reboot, then log on after a disconnect to see what the log says - something like 'view log' should be visible.

"When buying and selling are controlled by legislation, the first things to be bought and sold are legislators" - P. J. O'Rourke

billgates

4706 posts

Uber Geek
+1 received by user: 672

Trusted

#86164 10-Sep-2007 19:07

problem is the brand D-link and specially the model 504T....change the modem/router and the problem will disappear....i suggest Dynalink...

Do whatever you want to do man.

alvdy

27 posts

Geek

#86179 10-Sep-2007 20:07

The problem with changing the router is that it wont be supported by ihug. I just rang them and finally after about my 12th call to them the guy counted my number of disconnections (91) and is lodging a fault with telecom andthey will be here on wednesday.
FINALLY. I have been so sick of the lack of action. Never had any other problem with them.
Cheers
Allan

kaiwai

116 posts

Master Geek

#86208 10-Sep-2007 23:31

alvdy: The problem with changing the router is that it wont be supported by ihug. I just rang them and finally after about my 12th call to them the guy counted my number of disconnections (91) and is lodging a fault with telecom andthey will be here on wednesday.
FINALLY. I have been so sick of the lack of action. Never had any other problem with them.
Cheers
Allan

D-link aren't the best but it should result in massive number of disconnections; I had some issues with my line and found that the issue was at the exchange.

As for 'supported by ihug' - thats assuming you need over the phone support; if you can follow instructions and a book, then you don't need to worry about it; if it is telepermit then it'll work with what ever ISP you want.

"When buying and selling are controlled by legislation, the first things to be bought and sold are legislators" - P. J. O'Rourke