At long last, by the end of the year, there will be an Independent Telecommunications Dispute Watchdog Service, known as the Disputes Resolution Services will be setup for consumers who maybe unhappy with the resolution offered to them by ISP or Telco.
Companies that have signed up so far include the following; CallPlus (includes Slingshot), Orcon, Telecom, TelstraClear, Vodafone (includes ihug) and WorldxChange have signed up and will split the running costs based on the number and complexity of complaints heard against them.
For more information, please read this article:
http://www.nzherald.co.nz/category/story.cfm?c_id=93&objectid=10462846
Note to Admins: Sorry, I could not make the link a hyperlink, for some strange reason, the options extra options for adding hyperlinks, bold type & smilies etc does not always appear when I make posts, any idea why?