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6 posts

Wannabe Geek


Topic # 159980 19-Dec-2014 08:57
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Apparently if your landlord does not give approval within 90 days of the original order being place you can never have UFB at that address!

 

OOT Order Number: 23477668
Order History:
2014-11-13 Cancelled Hi Team, Due to a lack of response in regards to the contributions, the consent team have advised this order has now been cancelled. Thanks
2014-11-11 Feasibility Hi team any update on this order?
2014-09-30 Feasibility
Hi Team. This order is in the consent process – ‘consent requested’. Currently received 0of1 consents.
2014-07-17 Feasibility Hi Team, Property has been identified as a Right of Way which requires a consent to process. We have sent an email to consents. Once consents have been gained and any build work completed job will be rescheduled. Thanks
2014-07-16 Support NGA Provisioning is required.
2014-07-16 Accepted

End user customer received quote from landlord asking them to pay for installation on the 24/10 they got it approved and said go ahead on 11/11 and were told the order had been canceled and it needed to be reordered.

 


So we try again:
OOT Order Number: 25604366

Order History:
2014-12-02 Cancelled Hi Team. Confirmation received from the consent team that they will accept a new order for this customer as the landowner is now willing to provide contribution. Please resubmit order and reference this OOT to ensure it is accepted. Thanks.
2014-11-25 Cancelled Hi Team, due to a lack of response previously for this address this order has now been cancelled. Thanks
2014-11-15 Feasibility This has been identified as a Multiple Dwelling Unit which requires a consent to process. We have sent an email to consents.
Once consents have been gained and any build work completed job will be rescheduled.
2014-11-14 Support This was previously canceled due to delays in getting the landlord contribution approved, this has been sorted out. Install to shop counter next to existing VDSL connection
2014-11-14 Support NGA Provisioning is required.
2014-11-14 Accepted


Ok maybe this time then, submitted previous OOT as requested in new order.

OOT Order Number: 25915954
Order History:
2014-12-12 Cancelled
2014-12-12 Feasibility Consent cancelled - Order has been cancelled as the owner has not responded to our consent requests within 90 calendar days. We have tried previously twice.
2014-12-03 Feasibility Hi Team,
This has been identified as a Multiple Dwelling Unit which requires a consent to process. We have sent an email to consents.
Once consents have been gained and any build work completed job will be rescheduled.
Cheers,
Michael
2014-12-02 Support NGA Provisioning is required.
2014-12-02 Accepted

Nope the policy is 90 days once and then you can't have UFB at the address ever apparently.

Apparently they tried twice! must have been in the initial 90 days as they didn't appear to try the following two times.

Surely this is broken?
Anyone else have similar problems with the consent process?

Mike Grant.


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  Reply # 1200329 19-Dec-2014 08:58
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Not a Chorus issue landlord issue! 90 days is 3 months if a landlord is too lazy to respond in that time frame then good on Chorus,

Chorus has better things to do than chasing lazy landlords

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  Reply # 1200334 19-Dec-2014 09:05
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I agree with Chorus not having to chase the l/lord as well.

Where does it state that location can never have UFB ? What if the l/lord sells up and the new owners want UFB ?






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  Reply # 1200339 19-Dec-2014 09:09
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So this isn't just a 90 day thing - Chorus has tried not once but twice. The NGA and consents process is a right pain in the butt but can you expect them to spend time and money chasing up a landlord who evidently doesn't want UFB and/or is too lazy to care about it?

Dunno if it's just me but I feel a bit iffy about posting order details and numbers from Wireline in public either. Was there a specific reason why you included that additional information on a public forum?




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  Reply # 1200347 19-Dec-2014 09:19
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Have you actually discussed this with your landlord? - I can find no mention of this.
Installing UFB in a Multiple Dwelling Unit is notoriously slow and difficult.

EDIT   Do other tenants also want UFB?  If they do, then you have a stronger case when persuading your reluctant landlord.




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Wannabe Geek


  Reply # 1200467 19-Dec-2014 11:21
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Design was done 16/9/14 (date on design documents) it was canceled 56 days after the design documents were created, not 90 days for Landlord to get back to them, 90 days from the date the order was placed.
Landlord was give the Design Documents and a quote on the 22/10 and said go ahead 20 days later on the 11/11 and then we found the order was canceled.

And now any order we place for this address is canceled.

Mike.


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  Reply # 1200490 19-Dec-2014 11:43
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Hi, can you please PM us your contact details, so that I can pass this case onto one of our teams to get in touch with you. ^JD 

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Chorus NZ

  Reply # 1202911 23-Dec-2014 20:49
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We are following up the OP's new order.

Short answer to the original question = YES

A second order can be processed, we just need to clear out the job queue before we can start a new job on the same property.

Moral of the story - try not to let the clock run out on consents approvals this just complicates an already arduous process.

^GL



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  Reply # 1203810 25-Dec-2014 23:00
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There is a lot of landlords who don't give a s* as long as the tenant is paying the rent. I suggest they move.

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  Reply # 1207778 3-Jan-2015 18:54
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^ put in your intention to move subject to the install, im sure we will see movement then.

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  Reply # 1207780 3-Jan-2015 19:09
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What about serving the landlord with a 14 day notice to respond to the consent, and that if its not resolved you will have to move?




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  Reply # 1207787 3-Jan-2015 19:28
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richms: What about serving the landlord with a 14 day notice to respond to the consent, and that if its not resolved you will have to move?


Great idea - if you are ready to move at short notice.
That's a big "if". undecided




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  Reply # 1207790 3-Jan-2015 19:39
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And then find your landlord at the next flat isn't interested at installing fibre either..

A.



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