OK, I'm having quite a few problems - and was wondering if I could get some advice. 

On the 24th of November I cancelled my services with them through their online chat (I never have good experiences calling them - unless they call me specifically - my prior-to-cancellation support tickets barely got answered).
I was required to pay an early termination fee of $99, and upon cancellation I asked the employee who was providing support to me if this fee of $99 was the last payment I would have to make. To which she said yes, I had recently payed my month in advance for November, and no further payments were required. 

So I was like cool, that's sorted. I then got connected to Bigpipe on the 26th of November which was very fast. 

A couple of days past, I still had until 20th of December to pay my late termination fee so I wanted to make sure everything was fine before I did. But lo and behold I get an invoice from Compass with my termination fee $99 + $75 for the next month. I'm like wut - but I open up a ticket to see if it can get sorted. 

Come 20th December.. No reply. No record of my support ticket either - it looks like they closed it. So I open up another one. Now this part is definitely my fault - I should have just payed the $99 termination fee straight away and then asked why I kept getting charged - but I was waiting on a reply for my further charges just to make sure everything was going fine. And thus I got an extra $15 fee for paying it late.

At this point I pay the $99. I open up another ticket - it's been nearly 3 weeks with no reply. I've gotten charged another month. 

I try to call but their 0800 number is only for landlines and I use my entire 30 minutes of monthly call-time on my cell waiting on hold with them. 

I get charged until the end of January. I've been on my new provider since November at this point. I open up another support ticket - no reply. I have two open at the moment and have yet to hear anything. 

Currently I owe them $250 according to their invoices they keep sending me via email. Every time I click for online support it redirects me to open a ticket up - but tickets don't get answered for over a month and thus I get charged more and more every month.

I'm happy to pay the $99 (which I have) and even the $15 termination fee - but $250 is kind of crazy seeing as they haven't contacted me or answered any of my attempts to contact them. 

Now - there might be a reason why the bills are stacking up other than a screw up on their part that I'm not aware of, but they still didn't contact me to let me know what was going on, or answer me. It's starting to feel like they are not answering me or letting me know whats going on simply because they know I'll be required to pay them more. 

Anyway just wanted to share my experiences with them and maybe ask for some advice on what to do next.
Will update when this gets resolved.