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Topic # 160572 12-Jan-2015 11:11
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So my mum has been having a bunch of trouble with her phone and ADSL service.  She has it sorted now after hours on the phone to Vodafone and a tech visiting her, but was recommended to get a master splitter installed to help prevent issues going forward.

Some background - House was built around 2002, she is in rural whangarei so stuck with copper for the foreseeable future. She has 3-4 phone jacks with filters on them and vodafone adsl. Mobile coverage is not reliable enough for her to go naked BB.

So - a few questions for the experts please...
Will a master splitter help? 
She was told it needed to be installed by an electrician which I didn't believe... what is the truth?
If an electrician is not required is it something my wiring savvy husband could do? (he did all the cat5 data cabling in our extension)
Does anyone know of anyone who does these installs in whangarei area?

Thanks!


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  Reply # 1212388 12-Jan-2015 11:39
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Hi, a master filter (if correctly installed) will ensure you get the optimum results. Currently you only have micro filters on each outlet, this will ensure that the POTs devices (phones) will not load the line, but it will not remove the effects of all the line stubs, only a master filter can achieve this.

A master filter install is normally done by a Chorus tech or a suitably trained data tech or electrician, most electricians dont understand the specfics of installing a filter so its best left to a data tech or Chorus.

Cyril



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  Reply # 1212452 12-Jan-2015 12:40
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Thanks Cyril. Can my mum contact Chorus directly to find someone to do this? Or does she need to go through her ISP - Vodafone. It doesn't sound like they offered her that option when they suggested she have one installed.
I assume there are independent data tech's as well then - I will ask google about the existence of these in whangarei :) 

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  Reply # 1212466 12-Jan-2015 12:54
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I have done many of these installs for Geekzone users. Mainly Auckland/Waikato area. I am however heading north either next week or the following, so please get in touch if you would like me to schedule you in for an install.
Cheers Fraser





Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 1212467 12-Jan-2015 12:55
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Q1. Will a master splitter help?  YES

Q2. She was told it needed to be installed by an electrician which I didn't believe... NO but DATA TECH recommended eg coffeebaron

Q3. If an electrician is not required is it something my wiring savvy husband could do?  YES - if he does his homework first, and already has the tools.




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  Reply # 1212469 12-Jan-2015 12:55
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berry:
If an electrician is not required is it something my wiring savvy husband could do? (he did all the cat5 data cabling in our extension)



Any competent data cabling tech should be able to do this fairly easily - the most complex part is pulling the cable through to the right location. A lot of electricians aren't that knowledgeable in this area though, and there's been the odd photo on here of instals completed by electricians that make you cringe!

If your husband's OK with installing data cabling, then installing a master filter should be well within his capability.

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  Reply # 1212471 12-Jan-2015 12:57
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coffeebaron: I have done many of these installs for Geekzone users. Mainly Auckland/Waikato area. I am however heading north either next week or the following, so please get in touch if you would like me to schedule you in for an install.
Cheers Fraser



Fraser's offer would be an excellent one to take up if your husband is in any doubt about being able to do this.

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  Reply # 1212547 12-Jan-2015 14:11
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You should be able to contact your ISP and log a fault with them saying you want a "Master Filter" or "Splitter" installed.

However if you can get Fraser aka CoffeeBaron to do the job then you will be in excellent hands as he does a brilliant job.

I would ask your ISP to "Run a Line Test in Chorus Service Performance Manager aka SPM for at least 2 hours if not 24 hours" and then they can provide you with the results. If you were with Spark then I could run a line test and then you would get pretty graphs like this. And then all the geeks on here can universally agree a Master Filter is required.

Normally this would go into the ISP specific forum, or the "Broadband" forum.



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  Reply # 1212648 12-Jan-2015 16:32
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Awesome thanks heaps for the info everyone. Will speak to my mum and see what she wants to do.

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  Reply # 1213339 13-Jan-2015 18:43
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Please let us know what happens smile




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