Caller display unavailable

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knidu

55 posts

Master Geek

#161714 17-Jan-2015 09:54

We moved into a new (to us) house just before Christmas, signed up to Vodafone for landline and broadband.
I've been trying to get caller display turned on (as we've become accustomed to it over the past decade or so)
Yesterday though I was told "this feature is not available at your switch in the exchange"

Is this normal? I would have thought something so simple would be available everywhere!
We are in Rangiuru (near Te Puke) - so I guess its a downside to moving to the country.

Is this common?

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19282 posts

Uber Geek
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#1216436 17-Jan-2015 09:58

Yes as advised this would be correct some older exchanges do not support CLIP

TLD

902 posts

Ultimate Geek

#1216439 17-Jan-2015 10:00

We were told that when we moved to this house nine years ago, and again more recently when I checked. I have not asked about it in the last few years, but I'm wondering if recent upgrade of our cabinet to ADSL2 might have changed that. Not that there should be any link between ADSL2 and caller ID, but you never know.

What sort of broadband are you able to get at the new address?

Trevor Dennis
Rapaura (near Blenheim)

knidu

55 posts

Master Geek

#1216442 17-Jan-2015 10:08

What sort of broadband are you able to get at the new address?

We are several km up the road - so I was happy to be able to get ADSL at all. Previous owners used wireless (EOL), but they weren't able to bundle a phoneline in until they upgrade the equipment on the closest tower, so I went with the copper wires under the ground in the meantime.

It wasn't a criticism of vodafone, I was just really really surprised that it wasn't available!

sbiddle

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#1216451 17-Jan-2015 11:04

NEAX 61 Kai (61K and 61S) exchanges don't support most smart phone services incl CallerID. These are the older NEAX exchanges, all the newer models do support it.

There is no link between ADSL2+ and CallerID - except for the fact many exchanges and cabinets now support Baseband IP which is now being deployed by some ISPs. This offers PSTN emulation from a VoIP linecard in the ISAM, meaning you're delivered a phone service over POTS, but it's VoIP from the cabinet or exchange.

coffeebaron

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#1216489 17-Jan-2015 12:47

Move to a VoIP provider.

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SATTV

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#1216589 17-Jan-2015 16:16

I am in New Windsor, Auckland and we are on the Lynfield exchange and this does not support caller ID, the lady over the road managed to get moved to the blockhouse bay exchange to get caller ID.
I went to World exchange and have never looked back, if you have good internet, like coffeebaron says, move to a VoIP provider.

John

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richms

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#1216636 17-Jan-2015 18:31

Ages back when I got a phone on at home I was connected to the 483xxxx birkdale exchange, which is old and crap. I then called to get caller ID an was told I couldnt have it. Weird. Neighbours have it.

Anyway, they could move me to the other exchange in the same building but I would have to get a new phone number. 482xxxx one was good to go for caller ID. It was all telecoms fault at the time, and their not replacing 25+ year old technology because they like holding onto museum pieces.

Best option is to go with an unbundled telco if there are any in your exchange. Its hard to find exactly who is in what exchange without asking them, but try call plus and see if they have anything in there.

IMO a landine without caller ID is pretty useless since you cant block anonymous calls on your phone. Would be a non issue if spark would do it on their side but they wont.

Richard rich.ms

Equinox IT

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knidu

55 posts

Master Geek

#1216662 17-Jan-2015 19:04

What sort of speeds do I need for reliable VOIP?
Speedtest tells me I'm getting 1.07Mbps up and 0.66Mbps down.

richms

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#1216674 17-Jan-2015 19:23

couple of 100kbit both ways is enough of your QOS is all set up right. which it should be if you are on an isp managed voice device and router combo so they can sort out the upstream as well.

Richard rich.ms

coffeebaron

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#1216694 17-Jan-2015 20:13

ADSL2+ connection.

Rural IT and Broadband support.

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knidu

55 posts

Master Geek

#1216695 17-Jan-2015 20:19

richms: couple of 100kbit both ways is enough of your QOS is all set up right. which it should be if you are on an isp managed voice device and router combo so they can sort out the upstream as well.

Thanks.
Would it be enough for me to just sign up to WXC (for a VFX number) and use the ATA functionality of the vodafone router (hg556a)?

dimsim

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#1216697 17-Jan-2015 20:21

i requested this 10 years ago and at the time they said ok. they then rang back and said becuase i was on a pcm cable i then couldnt have it so removed my charge for it. they also said at the time as my street was pcm cabled i was unlikely to have any "smartphone services"

regardless it has worked for the last 10 years and i was never charged when the cost from memory was $1.99/month

quickymart

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#1216733 17-Jan-2015 22:34

I remember moving to Birkdale back in 2002 and getting assigned a 483XXXX phone number. Try as I might, I couldn't get any higher than 33.6k on (Paradise) dialup. A then-Telecom technician came out and told me it was due to me having a 483 number. He suggested I change to the 482 exchange (for Birkdale, from memory) and to say I wanted to use smartphone services. Then-Telecom changed me to a 482XXX number. Right away, my dialup speed neared 56k and stayed that way, without me doing or changing anything to do with my computer/phone line/setup.

coffeebaron

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#1216824 18-Jan-2015 09:36

Approx. where are you? I.E. road / near (don't post exact address). Looks like a mix of RBI DSL and DSL1 around the place, so your speeds may not be good for consistent VoIP.

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raytaylor

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#1217223 18-Jan-2015 23:30

I think we should clarify for our less fortunate people here
Changing exchange is not a common thing.
From what I understand the posts above refer to two seperate NEAX systems within the one building in Auckland, and not two separate exchange buildings.

I dont know the geography very well but I would think that when the NEAX systems were being installed, the earlier model was installed to cover half the lines out of the exchange in one direction/suburb, and when it came time to replace the equipment serving the remaining lines / another suburb, the new model supported CLID and smartphone services.

The Taradale exchange in Napier does not support smartphone services, yet you cannot change exchange because only three cover the city and they are in different buildings.

The OP is a rural user so probably will be in a similar situation where they cannot change exchange.

I wouldnt want this thread to give false hope to the OP of a recent thread that asked about changing cabinet/exchange to get better broadband.

Ray Taylor

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