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79 posts

Master Geek
+1 received by user: 14


Topic # 165640 16-Feb-2015 10:53
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I've recently moved into a house that already has Fibre installed but gave in and only had ADSL connected because I was told time and time again from multiple ISPs that in order to get Fibre I would have to wait weeks to have someone come out and take a look to book in an 'install' date. 

Question is, since Fibre is already installed and all I need is a modem/some one to switch it on why do I have to go into the same queue as people that don't have Fibre installed? Am I missing part of the process here?

Any advice would be great!

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6434 posts

Uber Geek
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  Reply # 1239816 16-Feb-2015 11:09
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whoever told you that is just plain wrong.

They likely are just assuming that you don't have the ONT installed already.  (some people say  "my property has fibre already" when they just mean it's in the zone)

It should take no more than 5 days to get it switched on, and will NOT require a technician visit.

283 posts

Ultimate Geek
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Chorus NZ

  Reply # 1239858 16-Feb-2015 11:35
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If you already have an "intact" connection, (i.e. the previous tenant/resident had fibre installed and it has now been disconnected) then you should be asking your broadband provider for a connection over an existing fibre.

When a broadband providers checks your address in our fibre provisioning portal they will see if there is an existing working fibre service, if there is an order pending or if there is nothing at all.  In the latter case, if there was previously a service installed, when they go to order a service it will offer them the option of provisioning the UFB service without a site visit.

In your case a UFB service should be setup without the need for a site visit.

HOWEVER, if the solution your provider is offering requires a change to the cabling setup in the house, or needs a residential gateway or set-top box installed then a site visit will need to be co-ordinated to do this. 

Without knowing more detail it is difficult to be definitive as to what happened in your case.  If you would like to DM me your name, address & service provider details I can have a look and work out what prevented this from happening.


regards

^GL

 
 
 
 




79 posts

Master Geek
+1 received by user: 14


  Reply # 1239860 16-Feb-2015 11:37
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Chorusnz: If you already have an "intact" connection, (i.e. the previous tenant/resident had fibre installed and it has now been disconnected) then you should be asking your broadband provider for a connection over an existing fibre.

When a broadband providers checks your address in our fibre provisioning portal they will see if there is an existing working fibre service, if there is an order pending or if there is nothing at all.  In the latter case, if there was previously a service installed, when they go to order a service it will offer them the option of provisioning the UFB service without a site visit.

In your case a UFB service should be setup without the need for a site visit.

HOWEVER, if the solution your provider is offering requires a change to the cabling setup in the house, or needs a residential gateway or set-top box installed then a site visit will need to be co-ordinated to do this. 

Without knowing more detail it is difficult to be definitive as to what happened in your case.  If you would like to DM me your name, address & service provider details I can have a look and work out what prevented this from happening.


regards

^GL


Thanks! PM will be sent shortly.



79 posts

Master Geek
+1 received by user: 14


  Reply # 1242132 19-Feb-2015 10:04
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Quick update - Called Spark on Tuesday morning, explained the situation (Thanks Chorusnz for your advice) and requested a self-install. Modem was shipped and arrived Wednesday afternoon, plugged everything in and it all connected Wednesday evening. So much easier and simple than all the ISPs were telling me over the phone!

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