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2078 posts

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# 165911 24-Feb-2015 14:58
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We had Chorus UFB installed just over a month ago by Downers.

Last Tuesday (so a week ago) I had a visit from a Chorus employee doing QA checks.

He identified that the installation of the ONT behind a curtain was a fire hazard.  He said when he got back to the office the next day he would log a priority (or perhaps the term was severity) 1 fault and the installer would have 24 hours to respond.

That was a week ago and nobody has contacted me.

On Friday I asked my ISP to follow up, they have pushed Chorus and yesterday Chorus say their "Customer Care" team will take care of it and the ISP would receive no further updates because Chorus would communicate directly with the "customer" (presumably me).

The ONT is not installed where it was supposed to be installed because the installer didn't have a big enough ladder (but that is another story).

Can anyone help me with getting some action from Chorus?  I am keen to get this resolved soon as otherwise it will probably require me to take at least two days off work while they move the ONT and fix the 50mm hole they made in the wall for the first install.

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832 posts

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  # 1245620 24-Feb-2015 15:17
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more than likely the QA person was also from Downer

I also work for Downer and if you are happy to PM your location details I can pass your info on to the appropriate QA team in Downers for Follow Up

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  # 1245626 24-Feb-2015 15:27
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Formally notify (in writing) your ISP that you have been advised that there is a fire hazard caused by the installation and your next step will be to contact Worksafe New Zealand if it is not fixed in 24 hours.

 
 
 
 




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  # 1245670 24-Feb-2015 15:46
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InstallerUFB: more than likely the QA person was also from Downer

I also work for Downer and if you are happy to PM your location details I can pass your info on to the appropriate QA team in Downers for Follow Up


I'm pretty sure the QA person said they worked for Chorus but you're probably right.  I'll send you a PM now with the details.



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  # 1245674 24-Feb-2015 15:48
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Handle9: Formally notify (in writing) your ISP that you have been advised that there is a fire hazard caused by the installation and your next step will be to contact Worksafe New Zealand if it is not fixed in 24 hours.


The thought had crossed my mind but as the ISP is pushing as hard as they can anyway so I think the threat would be pointless.

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Uber Geek
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  # 1245684 24-Feb-2015 15:57
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remove or tie back curtain in mean time



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  # 1245693 24-Feb-2015 15:59
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johnr: remove or tie back curtain in mean time


Good advice there which surprisingly the QA guy didn't give.

I've had the curtain draped over a chair for the last week which mitigates the hazard but obviously isn't a long term solution.

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Chorus NZ

  # 1245708 24-Feb-2015 16:47
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Can you please provide the following info:

Your name & address
Contact phone number 
Name of your ISP

Please DM this information & we will follow-up on the issue & get it sorted

^GL

 
 
 
 




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  # 1245714 24-Feb-2015 16:52
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Chorusnz: Can you please provide the following info:

Your name & address
Contact phone number 
Name of your ISP

Please DM this information & we will follow-up on the issue & get it sorted

^GL


Thanks for your help GL, message with full details has been sent.

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  # 1245732 24-Feb-2015 17:25
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Curious, picture?







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  # 1245742 24-Feb-2015 17:41
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nakedmolerat: Curious, picture?


A picture for the curious :)

The black box is an edgerouter lite which seems to confuse anyone techs who see it because they want to know where my ISP supplied router is.  I don't have one because I use my own box.


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  # 1245751 24-Feb-2015 17:53
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It looks very secure and hidden.

Does it bother you?








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  # 1245753 24-Feb-2015 17:59
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nakedmolerat: It looks very secure and hidden.

Does it bother you?



It only bothers me now that the QA guy said "that is a fire hazard".  Apparently they have already had one install behind a curtain in Auckland catch fire so it is not just someone's theory that it could catch fire.

Until I knew it could burn down my house I was quite happy with the install, I would have been morehappy if they had installed where the scoping guy said they would.

I'm hoping that when they move it I can convince them to use the draw wire I already have in the wall and install it by my patch panel.  If they do this the new install should take two hours tops.  If they install it where originally planned then it may take them 3 or 4 hours as they may need to blow a new fibre from the street.

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  # 1245817 24-Feb-2015 19:10
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I was just thinking what if you just put a small cabinet/rack of some sort since you actually like it there?

I must say it looks very tidy there. I personally like it behind the curtain.





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  # 1245830 24-Feb-2015 19:27
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graemeh: The black box is an edgerouter lite which seems to confuse anyone techs who see it because they want to know where my ISP supplied router is.

Sounds like you had about as much fun as I did! No, my ISP did not supply a router. Yes, my existing one IS compatible. Yes, this white Apple box [AirPort Extreme] is indeed a router. Yes, I am SURE that it's compatible, can you just install the ONT already?!



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  # 1245940 24-Feb-2015 21:26
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Behodar:
graemeh: The black box is an edgerouter lite which seems to confuse anyone techs who see it because they want to know where my ISP supplied router is.

Sounds like you had about as much fun as I did! No, my ISP did not supply a router. Yes, my existing one IS compatible. Yes, this white Apple box [AirPort Extreme] is indeed a router. Yes, I am SURE that it's compatible, can you just install the ONT already?!


Fortunately the tech that did the install didn't seem too interested, as long as he could install the ONT and get the right flashing lights he knew his job was done.

It might have helped that when he was there I used a ASUS router/wireless access point so it looked more like what he was expecting.  The edgerouter was still driving the VDSL connection until a few weeks after the fibre install.

The Chorus QA guy did keep asking where the ISP modem was and how does the signal get to the other devices.  I guess he didn't really twig that the signal could be going into the RJ45 near the bottom of the wall and he probably didn't even see the Unifi access point behind the bookshelf.

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