I have been a woosh customer for some time now, but over the last 1-2 weeks my internet speed has slowed to a crawl.  I spoke to a representative of woosh today and was told that this was due to other users on my plan downloading higher than expected amounts of data.
  This plan is called Orbit Flat Rate - and is designed for high end users.  I am being punished with abysmally slow internet speeds because woosh could not support what they advertised which was uncapped internet usage.

  Further I was told the only solution was switching to a different plan, and the details of that plan were misrepresented to me.  I was told it would cost $39.99, when there was an additional charge of $10 for not putting my tolls through this company.  And I was told the plan was "The same except for the unlimited data is replaced with a 5GB cap" when there is also a difference in linespeed.  To get the same download rate I would need to pay another $10 to go onto thier Orbit 10 plan.

  I am usually a very tolerant customer, but this deliberate throttling has effected my business online and my productivity.  Had woosh called me and explained the situation I probably would have been open to what options they could present me with.  Instead they crippled my service without notification and when I came to them tried to suggest they were doing me a favor by offering an inferior plan at the same rate or higher.

  If a plan is no longer feasible, as this one clearly is not for woosh, then deal with it properly, contact those are on it and explain what is going on.  I have read a few forums for a hint at what was going on, and all I see is people leaving woosh because the service and connection are rubbish.

  And I'm doing the same.