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57 posts

Master Geek

Topic # 17122 13-Nov-2007 13:20
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I got my letter today. Did anyone else ? I also have a question .

Dear Customer

Woosh is currently undertaking a review of its rate plans & services offered, and have identified that you are on a legacy plan that we are no longer offering.

Getting a good deal for your broadband is important to us so we will be changing you to the best equivalent price plan Orbit 10 on the 12/12/2007.

This plan costs what you are paying now & offers the same speeds; it does however have a monthly data cap of 10GB.

Should you have any queries or wish to discuss other rate plans, please visit our website, or call our Contact Centre on 0800496674.


The Woosh Customer Services Team


I had paid for November and recieved this on 5th NOvember

Quickfire Orbit Flat Rate - 1 Nov
Paid $49.95

Now they tell me that the Orbit QuickFire Flat Rate account finished on 20/10, so how can I be charged for it for November ?
My average usage was 35 Gigs per month and has been most months.

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64 posts

Master Geek
+1 received by user: 4

  Reply # 95016 13-Nov-2007 14:11
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Yeah, i just got it too.

"This plan costs what you are paying now & offers the same speeds"

Does this mean that we will be getting the same shi*ty international speeds we were on orbit flatrate? haha

Goodbye woosh, [removed] you and your 10gig plan.

[Moderator edit (MF): removed]

57 posts

Master Geek

  Reply # 95059 13-Nov-2007 20:09
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Wierd thing. May just be coincidence , but since recieving that email my download speeds have improved. currently getting over 50 kB/s from a UK connection. Haven't had that speed for a month


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  Reply # 95116 14-Nov-2007 10:53
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Strange also for me. My download speeds have improved over the last 5 days. Now getting a fairly constant 40-50 kbs on torrent downloads. Which is quite a comfortable amount for me. I get about a gig a day.

I have not got a letter yet!
I wonder if it relates to the period of your contract??

57 posts

Master Geek

  Reply # 95123 14-Nov-2007 11:03
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I've given up trying to understand Woosh

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  Reply # 95631 17-Nov-2007 09:07
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Didn't get a letter. Have been communicating with some kind of product manager who told me that Woosh are 'constantly' balancing the network load & speeds. As such it would seem the Orbit Flatrate now operates permanently at 60kb/s - i.e. now round the clock. The midnight to 7am all-restrictions-are-off is gone. So the unlimited max speed plan is still unlimited, uncapped, but as per other ISPs, the data cap is present simply because the speed is limited (how much can you download with 60Kb/s max per month?). Once again, I've only worked this out by looking at my network logs, no-one at Woosh has actually told me this. Their communication skills continue to lurk in the dark ages.
Xnet is beckoning...

64 posts

Master Geek
+1 received by user: 4

  Reply # 95736 18-Nov-2007 00:03
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Im guessing they only sent this letter out to certain customers who they dont want on the unlimited plan anymore?

I think its unfair if they are making me change plans while other people are still on it, because I am getting decent speeds and the biggest bonus of the plan is the unlimited data.

But now im being forced off the plan, while others havent even recieved this letter? and their reason is that they will no longer be offering the service, not that my contract is up or any other reason.

Ive been with woosh for 4 years now, through thick and thin. nice way to treat their loyal customers eh?

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  Reply # 95920 19-Nov-2007 13:38
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you get a letter if your contract is up , or about to be up in teh next 30 days.
The plan no longer exists or has been "grandfathered" so they attempt to move you to a plan that suits your usage pattern. Obviously now for the more extreme users there is no plan that suits anymore.

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  Reply # 97958 2-Dec-2007 23:12
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Take a very close look at the deal!  They wanted to shift me to the same plan - yes it is the same price PROVIDED YOU ARE ON WHOOSH CALLS.

Whoosh has just attempted to charge me for a months internet I have not received.  They are criminals plain and simple.

57 posts

Master Geek

  Reply # 98008 3-Dec-2007 11:31
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I just recieved my invoice . They have only charged me $49.95 for a quickfire orbit FLAT RATE plan for the month, so theoretically they have charged me for the same plan I have been on all along. The interesting thing with this is that I recieved a previous email about 2 weeks ago saying that they were automatically changinmg me to a 10 gig plan on 12th December. Hold on , how can they do that if I pay my $49.95 for a full month at FLAT RATE ?

4 posts

Wannabe Geek

  Reply # 98079 3-Dec-2007 19:29
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Wow, amazed to see that this is still continuing. After I made my last post here, I dropped Woosh and never looked back. When I cancelled they tried to assure me that the problem would be fixed within "the next couple of days"! Ha!

Unbelievable "customer service"...

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