Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


shaynz

4 posts

Wannabe Geek


#171428 17-Apr-2015 16:49
Send private message

Hi all, yesterday I got fibre installed through Spark, however its not working. When the transfield installer left he said everything has tested fine but spark haven't activated the service yet and to give it an hour or so.

Fast forward a few phonecalls to spark and they have activated the service and done line tests or whatever they do from their end and all checks out okay, they say they need to send a technician out which could take up to a week.

I have a white Huawei ONT box installed in the lounge which is connected to the standard issue Spark (also Huawei) fibre home modem.

All required lights on both boxes are lit except the internet light on modem.

Does anyone have any ideas I could try to get this up and running without waiting for technician? I'm currently resorting to mobile data which is fast running out!

Cheers,
Shay.

Create new topic
jonb
1771 posts

Uber Geek

Trusted

  #1286482 17-Apr-2015 17:56
Send private message

My Chorus ONT when working has the green optical light flashing at regularly interval, and the LAN1 orange light flashing randomly as data is passed between the ONT and the Huawei HG630b router.  Is that what you see on the ONT?

The Huawei has the Internet, WAN and wifi flashing randomly as data is sent.

Tried resetting the Huawei router?



ajobbins
5052 posts

Uber Geek

Trusted

  #1286485 17-Apr-2015 18:03
Send private message

What happens if you plug in directly to the ONT? (Not sure if the ONT itself is doing the authentication then passing out an IP address, or if the Router has to authenticate




Twitter: ajobbins


DarkShadow
1647 posts

Uber Geek


  #1286490 17-Apr-2015 18:27
Send private message

Are you with Ultra Fast Fibre? Does Spark still do PPPoE and VLAN tagging on UFF?



timmmay
20579 posts

Uber Geek

Trusted
Lifetime subscriber

  #1286518 17-Apr-2015 19:16
Send private message

Yeah, you don't stop your old connection until UFB is working. My UFB took 8 months from the date I applied, and quite a lot of time after the date they said it'd be available.

shaynz

4 posts

Wannabe Geek


  #1286782 18-Apr-2015 12:36
Send private message

On the ONT box I have Power and PON solid green and LAN1 blinking in time with WAN light on router.

I'm guessing the router is just used as an access point as there's no username or password required in the setup wizard.

If I connect PC direct to ONT I still get nothing, just unidentified network, no internet access.

As for spark PPPoE and VLAN tagging, I'm not sure what that means sorry, I'm an amateur.

shaynz

4 posts

Wannabe Geek


  #1286789 18-Apr-2015 12:49
Send private message

Also, when I log into the router, on the fibre WAN page it say status:up, rate:1000, mode: full. I'm no expert but this would tell me the fibre connection is fine?

On the network connection page it says Spark_fibre disconnected, occasionally saying connecting but after trying for a minute it goes back to disconnected.

I'm thinking there's something not activated at sparks end, does this sound right?

  #1286807 18-Apr-2015 14:05
Send private message

http://www.spark.co.nz/help/internet-data/equipment/huawei/hg630b-gateway/set-up-your-spark-modem-huawei-hg630b-gateway/

I would factory reset the modem then start again from the above page.

but there is heaps of helpful information on this page:
http://www.spark.co.nz/help/internet-data/equipment/huawei/hg630b-gateway/

hope some of that helps

 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
Wheelbarrow01
1723 posts

Uber Geek

Trusted
Chorus

  #1287282 19-Apr-2015 16:46
Send private message

Spark doesn't need to do anything in order for your fibre connection to authenticate - it should work as soon as Chorus have commissioned the connection (before the tech signs the job off as complete) - The only exception to this is if you requested a static IP - that needs to be manually provisioned on the connection by Spark before your connection will work properly.

All too often the techs leave the premises saying the connection will be up "in half an hour" - it's a load of rubbish. If it's not working before he leaves, something is wrong.




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


cisconz
cisconz
1341 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1287288 19-Apr-2015 16:56
Send private message

ajobbins: What happens if you plug in directly to the ONT? (Not sure if the ONT itself is doing the authentication then passing out an IP address, or if the Router has to authenticate


Depending on the ISP it is either untagged or Vlan 10.
Again depending on the ISP it is either DHCP or PPPoE.




Hmmmm


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.