Chorus' fibre installation process confusion...

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Delitus

25 posts

Geek
+1 received by user: 2

#175303 24-Jun-2015 15:42

I am wondering how accurate/correct the installation process mentioned on the Chorus website (https://www.chorus.co.nz/installing-fibre/fibre-in-your-home-or-business/ufb-installation-easy-as-abc) is. According to the website, the first visit is scoping-only, where the technician is to guide you through the proposed installation process, including the location of the ONT. The second and third steps are the actual fibre installation.

I have had a scoping visit from the technician today. However, he didn't talk to us at all about the proposed installation. He has started blowing the fibre into the property already, which seems to have unintentionally knocked out the existing DSL. There were no talks, nor any forms to sign - he just did some work outside the property before leaving.

So what happens now? I thought the point of the property needing to be attended was so that the installation plan could be agreed to. Since this did not happen, does it mean that I will have to be home again for the second visit also?

Jase2985

13730 posts

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#1330780 24-Jun-2015 15:49

as accurate as they want it to be, which sometimes is not very

get a hold with your ISP ASAP about the DSL going down and mention it happened when they did the fibre

Delitus

25 posts

Geek
+1 received by user: 2

#1330805 24-Jun-2015 16:23

Thanks for the response. I have just spoken to the technician; I am told that there is trouble getting fibre from the pole to the outside of my house, so until this is resolved, they won't be moving forward into the 'agreement' phase as it would be pointless.
He also adjusted some wiring regarding the dead DSL connection. I am getting sub-1Mbps rates, but at least it is synchronising now... I could live with it until fibre gets connected - which should hopefully be not be too far away.

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#1330824 24-Jun-2015 16:38

My parents had a scoping visit, and agreed on an installation location for the ETP. However, come install day, the installers ran the ducting to a totally different part of the house to mount the ETP, digging up much more lawn. When challenged, they responded with something to the effect that the scoper didn't know what they were talking about.

pdath

253 posts

Ultimate Geek
+1 received by user: 116

#1331114 25-Jun-2015 08:12

OMG he has started blowing fibre already? You are so lucky!!!

Most people wait months and months and months to get to this stage. Often Chorus screw it up and you need many repeat visits. Often the people visiting don't know that other people have already visited. The whole process is infuriating.

You should be very grateful.

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