New phone connection, cable to the street but no pillar near. And other issues...

Forums › New Zealand Broadband › New phone connection, cable to the street but no pillar near. And other issues...

andrewcnz

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Topic # 175462 30-Jun-2015 18:18

Have a customer who has moved to a new house down the same street (Rural near Dunsandel, Canterbury).
He has phone cable down to side road from his new place. His existing house has phone and ADSL broadband and wants to transfer to new place.
Asked spark to sort told them at that point that there was no pillar on side of road.
Was told that Chorus needed 10 days to scope and came back with something like $2500 to connect. Wow the cables must still go down the road?
Spark said no problem and transferred number and broadband to a non existent cable( so nothing working at old house they still own).
Chorus guy came out today and told them they have no pillar(they know that).
A bit crazy.
Is there anyone here in Chorus or Spark can help sort these issues. I have a 7 digit reference number. Or advice from anyone...

DarkShadow

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Reply # 1334379 30-Jun-2015 18:30

Sounds about right. Chorus will run out of copper in some areas and new people wanting to connect will have to pay to upgrade their cables. If your customer don't want to pay you'll have to find him something that doesn't use Chorus cables.

toejam316

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Reply # 1334383 30-Jun-2015 18:55

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Sounds like a subdivision where the developer wanted to save a few dollars. Unfortunately, $2500 is about what they can expect to pay if they want to have service. No other options unless they wait for UFB.

andrewcnz

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Reply # 1334408 30-Jun-2015 19:25

toejam316: Sounds like a subdivision where the developer wanted to save a few dollars. Unfortunately, $2500 is about what they can expect to pay if they want to have service. No other options unless they wait for UFB.

Its one house rural built on farmland. You could class the owner as the developer.

Jase2985

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Reply # 1334409 30-Jun-2015 19:26

well then the "developer" will need to pay to get connected if it is possible

Cbfd

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Reply # 1334415 30-Jun-2015 19:28

Customer has to pay to get pillar cut into chorus copper network .. If it doesnt exist down there then expect the bill to be higher to extend the network to connection point .. Also if a thrust under neath rood is required hell b charged for this too

chevrolux

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Reply # 1334425 30-Jun-2015 20:03

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Things changed a fair while back now. You used to just pay your $100 for a service lead and Telecom (now Chorus) would do all they had to get the property connected - unless the network needed extending or it was a development.

Now they class anything as a subdivision so you pay subdivision fees. To be fair, what did the power cost to put on? I bet it was more than $2.5k...

chevrolux

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Reply # 1334517 30-Jun-2015 22:56

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Just to add...
In terms of the phone being disconnected and shifted in to the wild blue yonder.. that's a mistake and shouldn't have happened. Chorus should be able to just swap the line back to the old condition as your current service order should still be 'active'. Then once the new house is connected the technician just does a quick phone call to swap it to the new condition.
Anyway, just contact Spark and get them to get Chorus to swap the line back to the old condition.

andrewcnz

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Reply # 1334954 1-Jul-2015 12:15

Customer has no issues with paying for connection. Seems that customer has asked spark last year about getting a connection and chorus came out and looked and came up with $2500. Now they want it done and there is no record of the original scope that was done. And they have to wait for a new scope,price and then the physical work to be done. Thanks for the previous feedback guy's.