Have a customer who has moved to a new house down the same street (Rural near Dunsandel, Canterbury).
He has phone cable down to side road from his new place. His existing house has phone and ADSL broadband and wants to transfer to new place.
Asked spark to sort told them at that point that there was no pillar on side of road.
Was told that Chorus needed 10 days to scope and came back with something like $2500 to connect. Wow the cables must still go down the road?
Spark said no problem and transferred number and broadband to a non existent cable( so nothing working at old house they still own).
Chorus guy came out today and told them they have no pillar(they know that).
A bit crazy.
Is there anyone here in Chorus or Spark can help sort these issues. I have a 7 digit reference number. Or advice from anyone...