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942 posts

Ultimate Geek

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Chorus

# 175704 9-Jul-2015 10:13
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Firstly let me state that although I work in fibre provisioning at Spark Digital, I have very little knowledge of onsite computer networking, hence my request for help. All my work is in getting the fibre connected at site, then our clients usually engage their own IT expert for onsite stuff.

I have a client trying to get his ETFPOS terminal working on his fibre connection. He has been advised by his EFTPOS provider that he does not require a static IP, but he does need port 6001 to be unblocked. My client is a small business so does not have an IT dept or even an IT company that they would normally use, so he is trying to work this out for himself....

Can anyone on GZ advise me whether unblocking port 6001 would be done by logging into the router's config page, or is it done some other way? He's using a Huawei HG659 business gateway.




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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252 posts

Ultimate Geek


  # 1339753 9-Jul-2015 10:20
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All the EFTPOS terminals I have worked with only require outbound network access.  All the ISP supplied  routers do not block outbound access by default.

So al they should need to do is plug in their EFTPOS terminal.




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467 posts

Ultimate Geek


  # 1339769 9-Jul-2015 10:43
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I have come across an issue recently with a batch of eftpos terminals that do not work with DHCP, they have a bug in the firmware. Setting the IP of the device statically works fine.

Client initially called me with the same issue, please unblock a port, but as mentioned above most ISP routers don't block outbound connections so after checking I found this issue.

It was a brand new terminal that was shipped to the client, worked fine on dialup. Vendor replaced it after a small discussion.

Matt.

 
 
 
 


dan

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Uber Geek

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  # 1339801 9-Jul-2015 11:08
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pdath: All the EFTPOS terminals I have worked with only require outbound network access.  All the ISP supplied  routers do not block outbound access by default.

So al they should need to do is plug in their EFTPOS terminal.


yep as above, its likely they have a different issue - not related to ports.



4241 posts

Uber Geek


  # 1340164 9-Jul-2015 18:44
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Just about every day I swap an Eftpos terminal to IP. You simply plug it in to the network, change the 'Network' mode to IP and the terminal reboots and it works. I would suggest the terminal isn't connected to the network properly or it isn't getting a dhcp lease. The terminals don't get a new lease until they are rebooted so you need to make sure he has done that. Some of the older terminals have two RJ45's on them but one of them is an RS232 interface and the other is ethernet, normally labelled with '10BaseT'.



942 posts

Ultimate Geek

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Chorus

  # 1340353 10-Jul-2015 08:43
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Thank you all for your replies. In the end I asked a local Spark business guru to call into the shop - he had it working within a few minutes so it looks like it just had not been plugged in correctly after all.




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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Master Geek


  # 1340421 10-Jul-2015 10:29
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I know in some cases where we deploy into government departments and into schools we have to request certain IP's  and PORT's to be explicitly opened.

PORT 6001 would be for the VeirFone/EFTPOS New Zealand Network.

99.5% of the time its plug an play; either DHCP off the merchants router or Static Internal IP if they so request.

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