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8 posts

Wannabe Geek


# 175796 12-Jul-2015 08:29
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Hi I am currently with Spark. There have been a number of issues over the years and I am finally going to leave.

I need ADSL, Static IP address (I have 2 hosted web sites) unlimited bandwidth (kids on Netflix) I also use an off shore DNS service, so that I appear outside NZ, SFTP in around 200gig a month.

I will need to move my email too (5 email accounts) so if it was a one stop shop that would be great. Else please feel free to recommend an Exchange provider too.

I have my own modem, that provides the enhanced services I need (like locking out the kids machines) so a free modem is not required.  

In my mind here is how I rate what I am after

 

  • Price-point, do not care as long as it is the same or cheaper than Spark
  • Landline – Required
  • Service Offering remaining constant – Important
  • Static IP – Must have
  • DNS Service to manage A records etc - highly desired
  • Unlimited plan – Must have
  • NZ Call Centre – Preferred, but not a deal breaker
  • Self Service Portal – Bonus
  • Free modem – Not required
  • Bonus calling (0800 and dialling plans) not required
  Thanks  Thombee

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  # 1341490 12-Jul-2015 08:45
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Good luck meeting all (or even most) of those requirements and costing less than Spark. I don't believe that's possible.

There are times when price should not be the determining factor in a decision.





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  # 1341493 12-Jul-2015 08:47
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Check out DTS just moved my company to them. Not sure they tick all the boxes but they tick most of top of my head.

 
 
 
 


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  # 1341496 12-Jul-2015 09:04
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Thombee:Service Offering remaining constant – Important

What do you mean by this? A constant speed guaranteed?

What does this tag do
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  # 1341503 12-Jul-2015 10:00
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Good luck - I'd suggest at least taking the DNS hosting off your list.. just use Domains4Less or something and then the DNS hosting through the controlpanel.co.nz .. far more reliable than any ISP is going to be.

I imagine HD could tick all the boxes but don't go there



8 posts

Wannabe Geek


  # 1341782 12-Jul-2015 20:52
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quickymart:
Thombee:Service Offering remaining constant – Important

What do you mean by this? A constant speed guaranteed?


one of my issues with Spark is the changing plans (that they do not tell you about), so once or twice a year, something stops working and I have to ring them after figuring out what is wrong. they then tell me they no longer offer that service, or changed the way it is delivered

so I want to buy a plan and have it work and the bolt ons to remain constant.

Given up on speed, I would take up UFB (or VDSL) tomorrow, I live within 6 Ks of the central post office in Wellington and we are not on the road map till 2019





8 posts

Wannabe Geek


  # 1341783 12-Jul-2015 20:53
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kiwitrc: Check out DTS just moved my company to them. Not sure they tick all the boxes but they tick most of top of my head.


thanks, I will have a look

T



8 posts

Wannabe Geek


  # 1341785 12-Jul-2015 20:55
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sbiddle: Good luck meeting all (or even most) of those requirements and costing less than Spark. I don't believe that's possible.

There are times when price should not be the determining factor in a decision.






fair comment, any suggestions if I forget about price

 
 
 
 




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Wannabe Geek


  # 1341788 12-Jul-2015 20:58
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jnimmo: Good luck - I'd suggest at least taking the DNS hosting off your list.. just use Domains4Less or something and then the DNS hosting through the controlpanel.co.nz .. far more reliable than any ISP is going to be.

I imagine HD could tick all the boxes but don't go there


thanks, i will have a look at Domains4Less


T

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  # 1341801 12-Jul-2015 21:10
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Thombee:
quickymart:
Thombee:Service Offering remaining constant – Important

What do you mean by this? A constant speed guaranteed?


one of my issues with Spark is the changing plans (that they do not tell you about), so once or twice a year, something stops working and I have to ring them after figuring out what is wrong. they then tell me they no longer offer that service, or changed the way it is delivered

so I want to buy a plan and have it work and the bolt ons to remain constant.

Given up on speed, I would take up UFB (or VDSL) tomorrow, I live within 6 Ks of the central post office in Wellington and we are not on the road map till 2019


I somehow doubt you are connected to the exchange being 6km from it. As with the UFB builbuild it's up to Chorus when they do the build. Anf being so close I would guess you are in an apartment. Which will mean the installation will be dependent upon your bodycorp agreeing too.

Have you had your line checked to see if you need to get a master filter as you should be ensuring that you are getting the best out of your broadband.




and


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  # 1341895 13-Jul-2015 08:08
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Thombee:

one of my issues with Spark is the changing plans (that they do not tell you about), so once or twice a year, something stops working and I have to ring them after figuring out what is wrong. they then tell me they no longer offer that service, or changed the way it is delivered



you do realise pretty much every ISP has clauses in their contracts that allows them to change what they offer without telling you.

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  # 1341905 13-Jul-2015 08:23
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Provide examples?

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  # 1341919 13-Jul-2015 08:45
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johnr: Provide examples?


who me?

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  # 1341926 13-Jul-2015 09:02
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Jase2985:
johnr: Provide examples?


who me?


Yes




Lannah - find me on twitter.


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  # 1341933 13-Jul-2015 09:12
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Bigpipe:
3.3 Changes to Bigpipe Broadband Services: We may alter our Bigpipe Broadband Services from time to time. If we reasonably consider that a change to our Bigpipe Broadband Services is likely to benefit you or have a neutral impact on you we may make that change immediately and will tell you about the change as soon as possible after the change has been made by emailing you, and publishing the change on our website. Examples of changes that will benefit you include inclusion of additional benefits in your existing Bigpipe plan. Examples of changes that will have a neutral impact on include changing the name of your existing Bigpipe plan, or other products. 


Vodafone:

 

8.4 Notice of changes:

 

     

  1. Changes that have a neutral or positive effect:

     

       

    1. If we reasonably consider that a change will have a neutral or positive effect on you, we can make the change immediately and do not need to give you any notice.

 

 




Ive had a few txt messages from spark in the past about them changing something or the other about my plans.

And most ISP's T&C's do state that if they change will have a negative impact they will advise you X days before the change.

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  # 1341937 13-Jul-2015 09:15
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Jase2985: Bigpipe:
3.3 Changes to Bigpipe Broadband Services: We may alter our Bigpipe Broadband Services from time to time. If we reasonably consider that a change to our Bigpipe Broadband Services is likely to benefit you or have a neutral impact on you we may make that change immediately and will tell you about the change as soon as possible after the change has been made by emailing you, and publishing the change on our website. Examples of changes that will benefit you include inclusion of additional benefits in your existing Bigpipe plan. Examples of changes that will have a neutral impact on include changing the name of your existing Bigpipe plan, or other products. 


Vodafone:

8.4 Notice of changes:

 

     

  1. Changes that have a neutral or positive effect:

     

       

    1. If we reasonably consider that a change will have a neutral or positive effect on you, we can make the change immediately and do not need to give you any notice.

 

 




Ive had a few txt messages from spark in the past about them changing something or the other about my plans.

And most ISP's T&C's do state that if they change will have a negative impact they will advise you X days before the change.


Your original post was implying it in a negative way - not a positive/neutral way though. I'm not sure why anyone would want their permission asked before their data cap being increased on their plan, or something to that effect :p




Lannah - find me on twitter.


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